Yearly Archives: 2011

If Paul Christoforo is a PR Pro, Bernie Madoff is the World’s Greatest Investment Advisor.

[Jan 5, 2012 Editorial Note:  This story was originally posted last week but has been updated]

I am so flipping tired of my industry being maligned by idiots who crown themselves “Public Relations Professionals” or “Marketing Professionals” or “Social Media Experts”.

Seriously.  This guy – Paul Christoforo – has ticked off half the electronics gaming community by ignoring every fundamental rule of good and effective communication.  If he is a PR pro, Dr. Jekyll was a physician extraordinaire.

In a day and age where everyone knows everyone else’s business – because of PR and marketing and social media – how can anyone be so ignorant as to think you can treat customers like yesterday’s trash and get away with it?  And then beg for forgiveness when you get caught.  Not because you are truly sorry or that you even recognize the error of your ways, but because you got caught and it is killing your business.

Shame on Paul Christoforo; you are not a PR professional.  Shame on Ocean Marketing; you are not a professional PR operation.  And shame on N-Control; not only for hiring this marketing firm, but for retaining them after they pulled this kind of nonsense in the past.  You get what you deserve.

Unfortunately, customers do NOT deserve this kind of nonsense.  And since it is apparent they may have missed some of these lessons during their marketing/PR/social media training, I wanted to offer a couple of tenets to Ocean Marketing and N-Control for future consideration:

1.  Be honest with your customers – even when it is bad news.

2.  Own up to your mistakes just like you take credit for your achievements.

3.  Make good on your promises, and if you fall short, make up for them with humility and rewards.

4.  Treat customers with the respect they deserve for giving you their money and loyalty.

5.  If you are incapable of relating to the public, do not call yourself a public relations professional.

As cautionary tales go, this one seems to have a good ending.  N-Control fired Christoforo and Ocean Marketing, which has changed its name to Ocean Strategy (yeah, that will work), and someone (no names please) has effectively shut down N-Control’s website.

The following video (definitely R-rated for rough language) offers a quick and only slightly exaggerated summary of the basic story.  Please view at your own risk with the volume set at low.

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So You Want to Start Running… Awesome!

I was watching FOX news last night (don’t ask).  The lead story featured a bird’s eye view of a white SUV flying down the middle of a multi-lane street.  Cars parted like the Red Sea to make way.  Without warning the white vehicle entered an intersection and t-boned a black SUV on the driver’s side.  The runaway vehicle slammed to a dead stop; the black SUV was tossed 90 degrees.  As smoke and steam began rising and unidentifiable car parts rolled along the street, two seemingly untroubled dogs jumped through the window of the black SUV and simply ran away.

What the hell?  What the hell.  Running is an instinct.  Running is an escape.  Running is freedom.  Running is awesome… for dogs and humans.

In grade school I wanted to run in the worst way; unfortunately I did.  As a teenager in high school I dreamt of being on the cross country or track & field teams; the closest I ever came was a hoodie I found after a meet.  As a young man I became obsessed with Jim Fixx and began running (jogging), but gave it up in my late 30s because my knees kept swelling up.  Then, at the ripening age of 53, I started running with my teenage niece; it was the summer of 2009.  She quit running with me when school started up (teenagers!) in September, but my knees held out, so like Forest Gump, I just kept running.

Anyway, if you are seriously thinking about running, and I hope you are, I would like to offer some thoughts (not advice).  On the one hand, it is just running, so you shouldn’t take it too seriously.  On the other hand, it is running, so you shouldn’t take it too lightly.

1.  If you are overweight and/or over 50, it would probably be a good idea to check in with your doctor before you get started.  If you decide not to – and this especially applies to stubborn men with Peter Pan complexes –  then at least take it slow and listen to your body.

2.  It’s all about the shoes… and the socks.  Sure, it is important to be comfortable in the running clothes you will be wearing, but a good pair of shoes and a good pair of socks will help prevent unnecessary and/or premature injuries that stop you from running.  A good pair of shoes are not necessarily expensive, but they are rarely cheap.  Buy shoes that are designed for running, ask for help at the store, try on several pairs and don’t be too proud to walk around the store a few times to see how they feel.  And if you get them home and they don’t feel good when you run, take them back.  I also like socks that provide additional cushion on my feet.

3.  Just get started.  Then stop, then start and repeat.  Here’s the thing, running is perfectly normal and easy for some people and painful and difficult for others.  Either way, you just need to get started.  You can pump yourself up or bitch and complain… just get started.

4.  Set a goal and a course.  A man (or woman) without a plan is planning to fail.  I decided from the beginning that I wanted to run every other day (preferably outdoors) and set a goal of three miles per run.  Running every other day was easy; getting to three miles was not.  But I kept at it.  On my very first run, I measured out a mile course (using my car odometer) and just started running.  About a third of the way through I was bent over catching my breath.  So I walked it off for 60 seconds and started back up again from the spot I stopped at and ran another one-third of a mile.  I was pretty convinced I could not finish, but I did.  And despite the two stops, I ran a measured mile.  And every time I ran it got easier (well, sort of), so I added a little distance until I eventually got up to and exceeded 3 miles.

5.  Bring along a few friends.  I rarely run with other people because it is so difficult to maintain your own pace and match up with someone else.  That’s something I learned early on:  everyone has their own unique pace.  However, I never leave home without my iPod and one of my favorite running hats.  My iPod has a perfect blend of high energy and cool down music, which I flip through accordingly.  My favorite running band: OAR.  My favorite running hat:  whichever one I am wearing at the moment.

6.  Never give up… never surrender!  I continue to run every other day, almost without exception.  Call it discipline or call it OCD; I call it essential.  The body is weak, so the mind must be willing.  Even when I don’t feel like running or it is too cold and rainy or I can think of a dozen more interesting things to do, I run.  And I am almost always rewarded for my effort.  Don’t quit.  Don’t even take a break unless your doctor makes you.

7.  Give yourself credit and enjoy your achievement.  Every time my wife tells someone that I am a runner, I literally cringe with embarrassment.  Because I know what a terrible runner I am.  No one will ever confuse me with the Tarahumara Indians.   But I also know that I am doing something I really enjoy… and I am doing a pretty good  job.  I have lost and kept off 20 pounds of unneeded and unwanted weight since I started running 2-1/2 years ago.  And I still go out for ice cream at least once a week… because I love that also.

Remember what Christopher McDougall said:  “You don’t stop running because you get old, you get old because you stop running.”

 

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5 More Creative Ways to Use QR Codes

Earlier this year we explored what makes QR codes effective, how to use them in your marketing campaigns and how to avoid some of the most common mistakes associated with QR codes.  And since the research predicts half of Americans will have smart phones by this Sunday, we wanted to share five more creative ways you can use QR codes to help achieve your 2012 marketing goals.

1. Support the launch of a mobile phone app. Consumers who already have a QR code reader app are already engaged in mobile marketing and are likely willing to try new mobile apps.  Integrate QR codes into both your digital (users can scan QR codes from an email or website) and print efforts that allow users to download your app directly, rather than searching for it in the app marketplace.

2. Lead a guerilla marketing campaign. All you need is a little creativity.  Ask street teams to wear QR codes on T-Shirts, lead a QR code scavenger hunt with each code sharing a new promotion or consider strategically placing QR codes in highly-trafficked public spaces to heighten mystery and anticipation surrounding a new product launch.

3. Engage customers at POS. Consider developing point of sale displays that incorporate QR codes.  Use this as an opportunity to provide an in-store coupon or perhaps engage consumers with a video that makes the purchasing decision simpler.  Also, do not forget to consider ways to add QR codes to your packaging. Hang tags on bottle necks, for example, are used to help products stand out on the shelf.  Now that you have captured the consumer’s attention, place a QR code on the tag that allows the customer to learn more about your product and encourages a purchase.

4. Enhance the impact of a corporate sponsorship/charitable giving. Sponsoring a charitable event or launching product packaging that will benefit a cause? Add a QR code next to your corporate logo and use it to direct consumers to a landing page or microsite that details your commitment to the cause.

5. Drive a sampling campaign.  Link a QR code to a sign up page where consumers can request a sample or trial of your product and get a coupon to purchase the full sized version.

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With All Due Respect to Dan Pallotta, Maybe No One Has Anything Worth Saying.

Dan Pallotta is the president of Advertising for Humanity and author of Uncharitable. Last week Dan wrote a very interesting blog post about business jargon.  To quote Dan, “I’d say that in about half of my business conversations, I have almost no idea what other people are saying to me.”

I could not agree more.  Between the idioms, the acronyms and the hyperbole, it is almost impossible to follow conversations.  Dan credits the Internet for making an already bad problem worse.

Maybe he’s right.  Or maybe it is a failing education system.  Or maybe it is a growing number of insecure business professionals seeking job security through language obscurity. Or maybe – just maybe – we’ve become so accustomed to marketing, we’ve forgotten how to communicate.

You remember President Reagan?  He was often referred to as the great communicator.  But in truth, he often did not know the difference between reality and a film reel.  He rarely communicated and frequently marketed.  I pass no judgement on him, and in fact openly admit that I voted for him… even when he said stuff like this:

“Approximately 80% of our air pollution stems from hydrocarbons released by vegetation, so let’s not go overboard in setting and enforcing tough emission standards from man-made sources.”

“I never drink coffee at lunch. I find it keeps me awake for the afternoon.”

“How can a president not be an actor?”

In truth, President Jimmy Carter was the last great communicator of our time.  There was very little marketing and a whole lot of communicating going on there.  No abstract concepts, no meaningless expressions, just the truth, the whole truth and nothing but the truth… so help us God.  Stuff like this:

“I have often wanted to drown my troubles, but I can’t get my wife to go swimming.”

“I’ve looked on many women with lust. I’ve committed adultery in my heart many times. God knows I will do this and forgives me.”

“People make a big fuss over you when you’re President. But I’m very serious about doing everything I can to make sure that it doesn’t go to my head.”

Hmmm. Now that I consider it more closely, perhaps the difference between marketing and communication is one without distinction.  Maybe it does not matter so much whether one uses business jargon, but rather that one has something worth saying.

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Google+ Steps Up

Google+ is gaining momentum. Just launched in September 2011, Google+ has 40 million users. This might not seem like much compared to Facebook’s 800 million plus users, but Facebook has had more than 7 years of lead time to perfect its system.

Just this week Google+ announced improvements on its blog.

Never Miss an Important Post

Google+ is ensuring posts from close family and friends do not get lost in the clutter.

When viewing the stream for a particular circle, you’ll now see a slider at the top that lets you adjust how posts from that circle should be blended into the main stream. That way you’ll never miss a post from that special someone, and you can tweak these settings to form your own “perfect stream.”

Stay Up to Date Faster

It’s now easier to see what is new and interesting.

We now have easy-to-read “sneak previews” that immediately present what’s new and why you might care. We’ve polished these notifications up and made a few other meaningful improvements too, including the ability to see the +1’s and shares your posts have received since you last checked.

Simpler for Brands to Manage & Track Results

Google+ is not seeing its only customer as consumers. It is making accounts easier for brands to manage and track.

Now 50 employees can log in as the administrator. A new notification “flow” will ensure managers stay on top of what is new, allowing brands to stay involved in page conversations.

Also, brands can now get an accurate count of how many people interacted on their page, either by +1’ing it or being added to a circle.

Improved Photos

It’s a good thing Google+ has spent some time updating its photo Lightbox. After all, social media sites are the new photo albums.

Viewing a photo in Lightbox has been completely redesigned with improved navigation, enhanced comment legibility and better overall utility. This design makes the photo the hero, letting the content itself shine through. And we’re introducing a completely new photo-tagging experience that’s both fun and fluid, and lets you quickly focus on the people in your photos.

In the meantime, Facebook just launched its new timeline. Making a Facebook page more of a life collage of important posts, photos and milestones.

It will be interesting to see how Facebook, Google+ and even Myspace continue to co-exist. But it’s a little too early in this game of war to see who will come out the hero.

P.S. Check out Goolge+ latest TV commercial.

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The World Is Definitely Scheduled to End. Now What?

Just over a year from now, on December 21, 2012, life as we know it on planet Earth will be disrupted with a cataclysmic event that signals or perhaps even brings about the end of times.

And how do we know this?  Well, according to the Mayan calendar, our time is up.  Naturally, you are probably wondering how a bunch of primitive people dancing around in skirts and sacrificing humans had the ability to foresee such things, and that is a good question.

The truth is, they didn’t know anything.  Let’s be honest, these people were only one foot out of the cave, there is no conceivable way they could see into the distant future and pick out a specific date for the new era of mankind to begin.  So what’s happening here?

Did you know there is no longer any gold in Fort Knox?  It’s true.  The last time anyone ever saw it, I was still in high school.  Billions and billions of dollars worth of gold… gone.  And I know where it went.  We gave it to the aliens in exchange for knowledge.  But not just bits of information or electronic files full of secret data; we traded our gold for actual aliens.

It is a well-known and accepted fact that aliens have been harvesting gold from the planet Earth for thousands and thousands of generations.  In exchange, they gave us their best teachers and their DNA.  Think about it; the greatest minds and leaders in our history have always been “different” from the rest of us.  Did you actually think Steve Jobs was an Earthling?  Conveniently enough, like Barack Obama (yeah), we don’t really know who his parents are.  How about Stephen Hawking? According to most reports, his mom and dad were separated due to the war at the time of his birth (I’ll bet).

And how about Einstein?  Or better still, Sir Isaac Newton or Leonardo DaVinci (both of whom were obsessed with alchemy… the creation of gold)?  The greatest minds of our species… aliens one and all.  And what about the most famous alien of all time.  Everyone knows the story: a “heavenly” voice tells a young virgin that she is suddenly with child… she then follows an unknown “star” that magically appears in the sky to Bethlehem… where she gives birth to the most incredible human of all time.  Jesus Christ.  And three magi somehow find this child to bring him gifts of frankincense, myrrh and… gold.

Anyway, these aliens have been around for millions of years, traveling through the cosmos, gathering knowledge (and gold).  Some suspect they may even be us, a million years in the future.  Given their knowledge and experience, one can only conclude that their sharing of the date – 12/21/12 – had a purpose.

The world as we know it is most definitely scheduled to end just over a year from now. And truthfully, there just isn’t a whole lot you can do about it.  In fact, there is nothing you can do about it. Not a thing.

So, I offer to you the wise words of my old friend Desmond Hume, “See you in another life, brotha.”

[Editorial Note:  All facts and data supporting this blog post are courtesy of the History Channel, Discovery and National Geographic.  These guys put the REAL into REALITY TV.]

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Orange: The Hot New Color for 2012

Say goodbye to last year’s hot-pink hue Honeysuckle.  And say hello to Tangerine Tango, a reddish-orange hue that Pantone announced as the top color of 2012.  This color is already making its way into consumer products from fashion to furniture and kitchen products.

Why Tangerine Tango? According to a news release from Pantone, “There’s the element of encouragement with orange, it’s building on the ideas of courage and action, that we want to move on to better things. I think it would be a disservice to go with a relaxed, soothing color now,” said Leatrice Eiseman, executive director of the Pantone Color Institute, the research division of Pantone Inc.

Selecting Tangerine Tango is not an arbitrary choice.  Pantone takes into consideration what shoppers want and need.  Also, they look at everything going on in the world from fashion to pop culture and consumer habits.

So let’s surround ourselves with a little pop of orange and hope we all gain a little more encouragement as we move into 2012!

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Key Considerations When Developing a Mobile App

A Nielsen forecast revealed 1 in 2 Americans will have a smartphone by Christmas of 2011 – a dramatic increase from the mere 1 in 10 Americans with smartphones in the summer of 2008. And with more consumers using smartphones daily, more people will be using mobile apps. But before running off and  creating a mobile app, consider the following.

1. What platform(s) will my app operate on? While it is ideal to develop an app for all available platforms, including Android, iOS, iPhone and iPad, budget limitations may only allow for development on one platform. If you need to choose just one, we recommend starting with iOS. iPhone and iPad both run on iOS – so the app will work on both. Additionally, the app can be converted at a later time to run on Android if desired.

2. Is my app content intended to be self-contained, or do I want app users to share content from my app via social media? Determine whether you intend to incorporate sharing functions in order to properly plan and budget for app development.

3. How often will I need to update/revise my app’s content? If your app requires regular updates, you will need to assign this responsibility and establish a streamlined process to ensure your app is effective and current – without requiring too many resources to diminish its marketing value. Depending on the type of content and functionality, you may be able to program existing software to directly feed updated content to the app. However, someone may have to input updates manually.

4. What are the primary goals my app will achieve and what value will it add to users? Developing an app with a focused purpose will deliver better results and be much simpler to manage. Try to choose a maximum of 2-3 things you want your app to do really well rather than complicating usability with too any features.

5. Will my app be paid or free? If you choose to offer a free app, determine how you can structure it to drive revenue or even charitable donations, which can translate into positive community relations and brand awareness. If you can determine in advance that your app will have an associated cost, you can offset some development costs and potentially expand the budget to achieve a more complex app.

6.How will I drive users to download my app? The mantra, “If you build it, they will come”, does NOT apply to apps. Just as critical as having a strategic approach to app development is developing a strategic marketing plan to support the launch of your app. Consider how you can use email marketing, publicity, social media, direct mail, guerilla marketing and even advertising to drive app downloads.

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Journalists, NOT the Internet, Are Killing Journalism.

I have to be perfectly honest, I don’t know Daniel Henninger from Adam.  He is a native Clevelander, which is nice.  He’s also a Georgetown graduate, a member of the Wall Street Journal editorial staff and an award-winning journalist.

And he has an agenda… a conservative agenda.  And I am fine with that.  He also has several platforms, not the least of which is the WSJ and Fox News.  And I am also fine with that.

What I am not so fine with is the general idea that bloggers and the Internet are ruining journalism, presumably because the “news sources” are looked upon as renegades who  present themselves as experts (often self-proclaimed and rarely verified) and offer endless opinions as if they were facts (citing dubious sources, like Wikipedia).

Yet guys like Henninger can analogize (as he puts it) our President to the Corleone family, offering nothing but opinion (very personal opinion if you ask me), and he is still viewed as a serious journalist.  A Pulitzer Prize-winning journalist.

I am reminded of the War of the Worlds broadcast; not the movie, but the Orsen Welles radio broadcast back in 1938.  Apparently people couldn’t tell the difference between a real news report and a radio show.  As it turns out, millions of American ran from their homes, fleeing as it were, invisible martians.

Welles began the broadcast with these words:  “We know now that in the early years of the twentieth century this world was being watched closely by intelligences greater than man’s…”

Seems to me we could use a few intelligent watchdogs in the 21st century.  If citizens are easily duped by radio shows and bloggers and the Internet and the President, they are likely also duped by WSJ columnists.  And I am fine with that.  Let’s just not pretend like the “journalist” is somehow more special or more right simply because of the masthead above his or her name.

WWE superstar Stone Cold Steve Austin used to say: Don’t Trust Anybody (DTA).  Good advice for a wrestler, but not very practical for the rest of us.

 

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How to Increase Website Sales Conversions

Are you driving quality traffic to your website but experiencing a disconnect when it comes to converting that traffic to online orders? While the design and usability of your site are not the sole factors influencing a consumer’s decision to buy, simple missteps – like those listed below – can help ensure you lose a sale that is already knocking at your door.

1. Ask for the sale too soon. Light boxes, screaming videos, pop ups and shopping carts are key conversion tools, but should not be the very first thing a consumer encounters when visiting your site. Site visitors either know what they want and want to get straight to it OR they want to shop around without some pesky virtual clerk annoying their experience. Give visitors the chance to breathe.

2. Bury critical product information. Information about your products should be accessible directly from the home or landing page you are driving traffic to – either by way of content (if you only sell one product) or very visible links that allow consumers to access product information in one simple click (two clicks at most).

3. Force content. Be careful not to make videos, animations and testimonials the focal points of your website’s content.  Video and sound should not play automatically. Likewise, overbearing or too many customer testimonials can actually hurt your brand and product.  The key is to integrate these tools with your content in a way that adds value and provides the consumer additional information without the pressure. Shopping should be fun!

4. No visible call to action. Once a visitor decides to buy your product, it should be very easy for her or him to complete the purchase.  Every page on your site should have a visible call to action and direct link to check out.

5. Inconsistent branding.  From the color scheme to the mood to the tone in your web copy, your website should be consistent with the type of product you are selling. Correctly using the creative components of your website confirms you can deliver on the promise your product offers.

6. Mobile unfriendly content. If mobile is part of your marketing strategy, ensure you complement it with a mobile version of your site.  If you cannot create a mobile version of your website, at least ensure the landing page is viewable on a smart phone or device. If users cannot see your content or find the checkout area, they will get frustrated and leave before converting to a sale.

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Email Not Compatible with Mobile? You Can Be Missing Out.

Email is not dead. In fact, the way we view email is beginning to shift as more people use smart phones and tablet computers.

According to Knotice, a provider of direct digital marketing software and services, there was a 51% increase in the number of people viewing their email on mobile phones and tablets from the first half of 2011 compared to the last quarter of 2010.

As far as the breakdown of the type of mobile and tablet devises people are reading their emails on, the iPhone is king.

iPhone: 12.78%
iPad: 3.92%
Android: 3.15%
Palm: 0.22%
Windows: 0.05%
BlackBerry: 0.01%

Knotice also evaluated mobile email opens by industry segments. Consumer services had the highest (30.49%) mobile open rates among the 11 industries, followed by the entertainment industry (21.41%), cable and telecommunications (20.42%), hospitality (20.13%) and retail (20.07%). The B2B industry had the lowest mobile email open rate with 6.77%.

However, while the data reveals more people are opening emails on their mobiles and tablets, the rate of those clicking on links within the email is far lower than the desktop computer. For example, the click to open rate (measure of the click activity once a person opens the email) for consumer product emails on mobiles and tablets is 18.99%. This number almost doubles (29.17%) on desktop computers.

Regardless of the click to open rates, a 51% increase in reading email on mobiles and tablets is a tremendous jump in a short amount of time. This is something marketers need to take note of, and ensure emails are designed for mobile devises, tablets and desktop computers.

Knotice’s Mobile Email Opens Report: First Half of 2011 is based on a cross sampling of approximately 701 million emails across 11 industry segments during the first six months of 2011. Click here to download the full report.

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Tired from All that Multitasking? Blame it on the Revolution.

Once upon a time, we went to work for a singular purpose:  to do work.  We dug ditches, directed traffic, operated machinery, sold insurance, created advertising, designed clothing, milked cows and on and on.  And whatever your job was, that was pretty much all you did all day long.

But Duke University professor Cathy Davidson says the digital age has changed everything – the way we work, the way we learn, the way we live.  The Internet, smart phones, e-mail, social media, MP3 players, digital cameras, GPS… all this phenomenal technology has done far more than simply give us 24/7 access to information, communication and entertainment.  It’s changed the way we exist.

Unfortunately, we haven’t made the necessary adjustments at the office or school or home or anywhere else to accommodate the transition from the industrial age to the digital age.  So here we sit in office buildings and classrooms designed for a world that existed more than a century ago functioning under practices that were developed more than a century ago and attempting to be productive (and happy) in a world that exists today.

Something’s gotta give.

And, according to Davidson, the timing is just about right.  The digital age, though still in its adolescence, is approaching its 20th birthday, which is the magical time that most civilizations require to begin making important adjustments.  It happened with the agricultural revolution and the information revolution and the industrial revolution.  And it is happening now.

About 2,500 years ago, Socrates freaked out about the invention of the writing stylus and was quoted by Plato as having said: “[Writing] destroys memory [and] weakens the mind, relieving it of…work that makes it strong. [Writing] is an inhuman thing.”  Turns out writing devices did not destroy humanity, but they did change the world.  And it would seem – sooner than later – the digital age is going to do the same thing in our workplaces and our classrooms and our personal lives.

In the meantime, I have a suggestion for all you multitaskers who are risking exhaustion attempting to read every e-mail, check every Facebook update, answer every text, tweet, blog, watch videos, download MP3s, notify Foursquare of your location and also do your work at the same time.  Take a nap.

According to the National Sleep Foundation, “Naps can restore alertness, enhance performance, and reduce mistakes and accidents. A study at NASA on sleepy military pilots and astronauts found that a 40-minute nap improved performance by 34% and alertness 100%.”  It worked in Kindergarten, it could work at the office.

And 20 years from now, when all the necessary changes have been made to adjust to the digital age, we can eliminate the mid-day sleep breaks.  Hopefully by then there will be an app for that.

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Thank God for Children and Keep Them Safe.

Wouldn’t it be awesome if our biggest concern regarding school-age children was the weight of their backpacks… or the amount of time they spend on the Internet?

Unfortunately there is much more to worry about.

For example, the CDC estimates 173,285 sports- and recreation-related traumatic brain injuries, including concussions, among children and adolescents are treated in U.S. emergency departments each year. This does not include the hundreds and thousands of brain-jarring incidents that never get reported.

Here’s my favorite topic:  Until 2004, the nutritional guidelines for the National School Lunch Program hadn’t been updated in 15 years. During that time, obesity rates among children skyrocketed. One-third of American children are either overweight or obese, with rates of diabetes and other health-related issues also showing dangerous increases. And guess what, children receive about 40 percent of their daily calories from school lunches.  As for the remaining 60 percent of their calories, take a hard look in the mirror.

And then there is this…

National statistics recently released by the United States Department of Justice indicate that one out of three girls and one out of five boys will be sexually abused by the age 18. And while it is likely (according to multiple recent studies) these numbers are exaggerated, even 1 out of 100 is one too many.

Anyway, here’s the thing:  our children are our future.  As a former child and a current parent, I know how hard it is to make it through life unscathed.  But we have to try our hardest to do our best.  Watch over the children, love them and protect them.  And oh yeah, especially this week, take time to be thankful for them.

 

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Retailers Push Black Friday Limits

Retailers are hungry this year to meet holiday shopping sales goals. If seeing holiday decorations before Halloween wasn’t enough to prove this point, now the biggest shopping day of the year – Black Friday – is sneaking into our Turkey Day.

I was absolutely shocked when I received the Kohl’s mailer yesterday promoting the retailer opening at mid-night on Black Friday. But Kohl’s is not alone. Best Buy, Macy’s, Target and hhgregg are also opening at mid-night. Wal-mart will be opening at 10 p.m. on Thanksgiving night and ToysRUs is opening at 9 p.m.

At this rate, spending the day with the family on Thanksgiving will soon be a thing of the past. On a more positive note, I guess you can start your holiday shopping after your Thanksgiving dessert with an extra cup of Joe to keep you going.

Also, don’t think you have to wait until the paper is delivered on Thanksgiving to see the Black Friday specials. There are many sites online that post the Black Friday ads.

http://www.theblackfriday.com/

http://www.2011blackfridayads.com/

http://www.blackfridaysales.com/

http://www.blackfriday2011.com/

Happy shopping!

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5 Ways to Maximize Your Case Studies

A case study detailing the specific results of how your company or product helped overcome a unique or difficult challenge can be a powerful marketing tool.  Since developing case studies is often time consuming, be sure to maximize their use.

 

Here are our top five tips for getting more value from your case studies.

1. Secure Media Coverage: You can achieve media coverage for your case studies one of two ways.  First, you can develop a news release detailing the situation and high-level results of the successful project, and distribute/pitch to media as a story with a spokesperson available for interview.  Or you can also offer key non-competing media the full case study to run as a bylined article; media are always looking for good content focused on real world applications.

2. Develop Engaging Blog Content: Divide your case study into several smaller segments and post a blog series on the project.  Ensure each post leaves readers with a reason to come back for the full story.

3. Secure Speaking Opportunities: Use your case study as a way to secure a speaker at an industry show.  Most industry shows/conferences are looking for good examples of how attendees can apply new/existing technology in their field.  Ask your client to present with you as a team.  The show is more likely to select presentations that include peers talking to peers and do not seem like a sales presentation.

4. Video Development: Consider documenting end results and customer testimonials on video. A video version of your success story can easily be incorporated into your website, online advertising, social media, email marketing, mobile marketing and even media relations strategies.

5. Advertising Campaign:  If you have several interesting case studies with impactful results, consider structuring your next ad campaign as a series of testimonial stories focusing on applications and results .

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A 15-Second Glimpse Into My Brain… if You Want to Go There.

Bacteria rules the world | REM’s final album is just old music… poop | unemployment benefits claims drop… deceptacons | Tiger Woods has the shakes | my brother lost his arm | my other brother lost his mind | bananas rock | I really need a vacation | The X Factor sucks… what kind of name is L.A. | snowflakes | Homer Simpson is still funny | Brian Greene’s string theory… boing, boing | Kurt Vonnegut is dead… and so it goes | I miss Michael Jackson | I miss Steve Jobs | beach glass is so smooth | Alcatraz | Irish music | Guinness | sandals | Hatteras Hammock | baseball | Cook Forest | inflatable cars | I love my iMac and my iPhone | I love my life | who was the first guy to open a peanut shell and say: “maybe I should eat these things?” | Twitter and Facebook are both so 15 seconds ago | I think I’ll buy a puppy… a Jack Russell Terrier… but I won’t call him Jack or Russell | Spartacus | Oooo, the sun is shining

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6 Small Things That Make A Big Difference in Media Relations

A successful media relations strategy includes three major components: an excellent and up-to-date media database, compelling content and aggressive media follow up.  But as you execute a strategy with these three elements, also implement these six small habits that will make a big difference in helping achieve more, better quality and ongoing media coverage.

1. Personalization. Send your news release, pitch or media invite to each media contact one at a time. Do not mass mail media communications; media should feel as if you are offering a unique and valuable opportunity and not that they are part of a “spray and pray” strategy.

2. Illustration. If you are able to provide photos or graphic illustrations that support your story, always make them easily accessible for media. Consider uploading to YouSendIt (you can open an account for free) and sharing the link to the images as a URL in the email.  DO NOT send big photo attachments to media unless they request a photo.

3. Detailed Documentation. Keep notes of every media interaction – including sending an email, receiving an email response, media calls (whether speaking to a live person, voicemail or not able to reach anyone), media responses, interviews scheduled, feedback about preferences or perception of your company and products, and all resulting coverage. The more familiar you are with the habits and needs of a particular media contact or media outlet, the more chances to secure media coverage.

4. Goal Orientation Before conducting media follow-up calls, identify your desired goal or outcome. Is the goal a simple event announcement listing, a story about a new product, service or corporate initiative, a phone interview with a company spokesperson, a live interview on a TV or radio, on-location coverage of an event, etc. Once you have determined a goal, use it to craft a call to action, and incorporate that call to action in every conversion, email and voicemail during media follow up.

5. Resourceful Presentation.  You are not simply asking media to do you a favor by covering your organization’s news, events, products, services and promotions.  Approach each media interaction considering yourself as a valuable resource with access to news and content that helps media perform their jobs better. As media relationships grow, your company will become a valued resource media approach when they are in need of an expert.  You will start to earn coverage without asking for it.

6. Ongoing Conversation. Whether media do or do not decide to cover your story, ensure you take advantage of the opportunity to learn about future opportunities when speaking with media. When the conversation is flowing and media are not on deadline, ask them to provide insight on regular sections, segments or features and who else at their organization might be interested in hearing from your company.

 

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Oh Wow Oh Wow Oh Wow

You are universally recognized as one of the great visionaries of your age. Big, lofty, creative ideas flow through your brain like oxygen through your lungs. You see things most can’t fathom upon explanation… Then you create them.  And still, most can barely comprehend the beauty and elegance of your achievements.  Not just one or two inconceivable creations, but dozens… Maybe hundreds… Maybe more. You possess the admiration of  generations and exist  in a class all your own. Unique. Special.

You are Steve Jobs. You have seen virtually everything. And anything you haven’t seen you simply imagined and invented. And yet…

As your life in the world came to its inevitable conclusion, you uttered six amazingly simple words: Oh wow, oh wow, oh wow.

What did you see?

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When Consumers Respond, Listen

When united, consumers do have power. How corporations respond to their customer base can be the difference between retaining customers and losing them by the masses. Just take a look at these two very different situations.

Netflix

In July Netflix announced it would split the DVD and streaming video plans and charge $7.99 for each service. This increased the price from $9.99 per month to $15.98 per month, a whopping 60%. The plan was to split the businesses (DVD and streaming video) entirely and call the DVD rental business Qwikster.

Consumers revolted, but Netflix didn’t listen. The company lost 800,000 consumers in the 3rd quarter of 2011. An all time record for the company. And Qwikster appears to be dust in the wind.

In a letter to shareholders, Netflix acknowledged its mistake.

“$7.99 for unlimited streaming and $7.99 for unlimited DVD are both very aggressive low prices, relative to competition and to the value of the services, and they are the right place for Netflix to be in the long term. What we misjudged was how quickly to move there. We compounded the problem with our lack of explanation about the rising cost of the expansion of streaming content, and steady DVD costs, so that … many perceived us as greedy. Finally, we announced and then retracted a separate brand for DVD. While this branding incident further dented our reputation, and caused a temporary cancellation surge, compared to our price change, its impact was relatively minor.”

While Netflix is only considering the 800,000 customers it lost, let’s take a look at the broad impact this had on the brand. If each ex-customer told 3 friends, family members or co-workers how upset they were with the company, you are looking at 2.4 million people. Add in all the negative media coverage and you are looking at 100s of millions of people who have potentially been impacted.

Bank of America

Recently a number of banks, including Bank of America, informed consumers they would be charging a $5 monthly fee to debit card holders. For the record, I’m a Bank of America customer and never received direct communication from the bank that this was about to happen.

Nevertheless, word spread and consumers were furious. Bank of America, among other major lenders, including JPMorgan Chase and Wells Fargo, decided to drop the fees. Certainly consumer uproar had an impact on these changes; however, competitive pressure and lawmakers certainly played a roll as well.

Other financial institutions were already starting to reach out and promote their free checking/debit card use. In fact, I received an email earlier this week about a no-cost option from a credit union.  If BoA, JPMorgan Chase and Wells Fargo continued to move forward, you better believe customers would be jumping ship.

Now certainly there are different aspects at play with each of these examples. However, one thing is for sure, consumers do have power. Companies need to be listening and responding when necessary.

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The 6 Components of a Killer Online Newsroom

According to a study recently released by Bulldog Reporter and Business Wire, about half (48.4%) of corporate communicators have an online newsroom, and an additional 13% intend to develop one in the future.  The study also revealed the single greatest challenge with online newsrooms is a lack of resources to keep it updated.

The good news: you can develop a very effective online newsroom without devoting too many resources. Below are the top six components that make an excellent newsroom – one that engages media and requires minimal resources to maintain once up and running.

1. Separate News from Media Coverage: Including recent media coverage in a newsroom is a common mistake.  Consider the newsroom’s target audience – journalists looking for information to develop their own stories.  Limit your newsroom to resources for media, and package your amazing media hits in a separate section on your website.

2. Highly Visible Media Contact Information: Include who to contact and how to contact them (via phone, email, snail mail, Twitter, LinkedIn and Facebook) at the top of your newsroom.  If your company has different contacts for different divisions, or a separate investor relations specialist, be sure to include all points of contact.  The quicker media can find the person they need to speak with and the less barriers they have to reaching that person, the more likely you are to land coverage.

3. Media Kit: Your newsroom should have a section featuring all updated media kit materials – documents that provide access to background information about your company, products, services, corporate leadership and any pertinent financial data (if a public company).  It is also very useful to provide unique descriptions of each product/service your company offers that media can easily digest.  Each piece of the media kit should be downloadable or accessible directly on the website – to meet all media preferences.

4. Video: With media looking for multi-media content for their websites, video can be a powerful tool.  Examples of useful video content include: behind the scenes product development, product assembly/instructions and case studies.  Even better: providing embeddable links and downloadable b-roll footage can also add great value to a journalist.  Just be sure to avoid sales and human resource videos that are better tools for targeting audiences other than media.

5. Image Library: Organize photos of all relevant product, application, corporate locations, corporate leaders as well corporate logos in one location.  Offer media both high and low resolution versions of each image, and be sure to update with new photography as new products are introduced and corporate leadership renews.  Be sure to provide photos both as downloadable files or with the option to view online.

6. Press Release Archive: News is a critical element of your newsroom.  Archive all recent press releases by providing links for media to access or download previous news releases in their entirety, including release date and proper contact information.

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Fat Cats Versus Fat Kids

According to the Yale Rudd Center for Food Policy & Obesity, children and teens are drinking massive amounts of sugary drinks that increase the risk for obesity and diabetes.

And guess who’s to blame?  According to a new report entitled: Evaluating Sugary Drink Nutrition and Marketing to Youth,” companies that are targeting young people and using more sophisticated and ubiquitous marketing tactics to reach them are the biggest problem.

And who is the biggest culprit?  According to the report, “From 2008 to 2010, children’s and teens’ exposure to full-calorie soda ads on TV doubled.  This increase was driven by Coca-Cola and Dr Pepper Snapple Group.”

In a recent Harvard Business Review interview, Coca Cola CEO Muhtar Kent stated that a company like Coca Cola isn’t able to cure a problem or issue as big (no pun intended) as obesity. “What we are doing,” says Kent, “is providing choice to the consumer… products with no calories, products with medium calories and products with full calories.”

Kent goes on to explain that eliminating full calorie products is not the solution because many people want full calorie products and do not suffer from obesity because they exercise.  In other words, if you are fat and have diabetes, it is your own fault, not ours.  You lack awareness and balance.

Meanwhile, Kent mentioned nothing about the excessive advertising.  Yet, according to the report, “Two-thirds of the brands analyzed appeared during prime-time programming, totaling nearly 2,000 appearances in 2010.  Coca-Cola Classic accounted for three-quarters of brand appearances seen by children and teens.”

The report concludes: “If beverage companies want to be part of the solution to the obesity crisis, they must do more to protect children and teens from marketing for sugary drinks and energy drinks.”

It would be entirely unfair to blame Coke and its CEO for the growing epidemic of obesity and diabetes in the U.S., but it is not a bad place to start.  According to its Mission, Vision and Values, “Coke must look ahead, understand the trends and forces that will shape our business in the future and move swiftly to prepare for what’s to come.

I’d say this trend is pretty obvious:  If you don’t stop targeting kids with unhealthy products, then you are simply destroying your future customer base.  That is not a good strategy for success.

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Measurement Made Easy

Measuring marketing campaigns is key to determining if you should continue a campaign and necessary when showing upper management the value of marketing.  The first step is setting measurable objectives and ensuring each marketing strategy has measurement metrics in place.

Following are six simple ways to help measure the success of your campaigns.

1. Develop dedicated landing pages for each ad, blogger campaign, QR code and email marketing campaign to better assess which strategies are driving results.  Take this a step further and test messaging and design by developing more than one unique landing page for the same campaign to better understand what creative and content are most effective.

2. Install Google Analytics on your website.  Visit http://www.google.com/analytics/ to sign up for a free account.  Google Analytics will provide a simple code you can include on every page of your website, which will allow you to track which sources are driving the most web traffic (i.e. which search terms are most influential and which sites refer the most traffic). Google Analytics will help you track dedicated landing pages activity.

If you sell product online be sure your ecommerce is linked to analytics.  This will help you determine what is driving sales.

3. Use dedicated phone numbers for different marketing/advertising campaigns. Track the number of calls and time spent on each call for each number to determine what is most effective.

4. Provide special offers linked to discount or promotional codes.  Create a unique code for each campaign.  When customers purchase product online (or even in stores) and use the code, you will be able to measure which strategies are most effective at driving sales. This works well for blogger relations campaigns, social media promotions, print and broadcast advertising.

5. Measuring intangible campaign results like brand awareness and changes in perceptions/beliefs is a bit more difficult. If you can, administer a survey to your target audience to assess awareness and opinions prior to the campaign, and use the research results to establish benchmarks.  When your campaign is complete, redistribute the survey to determine if the campaign has impacted awareness levels and succeeded in changing existing perceptions.

6. A similar approach can be successful for measuring the impact of publicity and media relations.  Conduct a media audit with target outlets before and after your PR campaign to measure media’s familiarity with your company.  Of course do not forget to track media coverage and keep track of how many people each story has the potential to reach.  For online media stories that include your URL, check your website analytics to see how much traffic the media stories are driving to your website.

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Kitchen of the Future: Talking Refrigerators, Cordless Appliances & Energy Saving Dishwashers

Okay… Maybe Rosie from the Jetsons isn’t quite in our future yet.

However, at this year’s CEDIA (Custom Electronic Design and Installation Association) trade show, new and future technologies forecasted to be in our kitchens soon does seem like something more out of the Jetsons.

Here’s a glimpse into what the kitchen of the future is forecasted to look like.

• Talking refrigerators: Samsung’s new refrigerator launched in early 2011 features a touch screen and access to apps – you can check the weather, update friends on your social networks and leave notes for the family – while you decide what to make for dinner tonight. However, that is far from how technology can enhance your refrigerator. CEDIA predicts in five short years, your refrigerator will complete a shopping list for you based on what has been used in your refrigerator.
• No more cords: Wireless inductive power is not expected to hit the market for another 6-12 months, but this technology can eliminate cords in your kitchen. Cordless blenders, cordless toasters, cordless electric knives… you can even charge your smart phone and tablet by just laying it on the countertop.
• Smart appliances: Your dishwasher, washer and dryer will soon be talking to your local energy company to run at “off peak” hours and help you achieve savings on your electric bill.
• No more window treatments: Dimmable windows have already been introduced in airplanes and luxury car sunroofs. Windows can be programmed to dim in the summer to reduce AC costs.
• Induction cook tops: Your countertop will become your cook top. With induction cooking, a high frequency magnetic field moves molecules back and forth rapidly creating friction. This causes the pan to become hot (the pan must have some steel in it to be a conductor). The benefit of induction cooking is 90% of the heat goes into the pan, saving energy.

The common thread for most of these new technologies is reducing energy use. While this benefits the consumer, it is more of governmental push. It will be interesting to see how consumers respond to when they should run their washer compared to when they need clean cloths.

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Secrets of Failure and Misery, Part 1

In fairness to the other side, I would like to offer some pointed and useful advice on how to not succeed in business and life.  In the words of Dwight Schrute: “To me, success is simply the opposite of failure.”  Indeed.

I call them the Pyrite Rules.

Rule #1:  Say whatever comes to mind at all times and at any cost. Don’t like the boss? Tell her.  Think you are the smartest person in the office? Speak up. Holding your tongue is only going to hold you back.

Rule #2: Dress for excess. Funny hats, silly ties, colorful socks, goofy shoes and low-cut blouses are the way to get attention and get ahead.  Old soldiers should fade away, not young executives.

Rule #3: Never waste valuable work time washing dishes, cleaning the microwave or making copies. You can’t make it to the top if you are concerned about the bottom. Leave the monkey work for the monkeys.

Rule #4:  Regular  hours are for regular people. The day starts when you get there and ends when you leave. Remember, 9-to-5 is a bad movie, not a good day’s work.

Rule #5:  There is no “I” in team, so why would you want to be part of one? Teams are for baseball, not business. Colleagues are like excess baggage; unless you are flying Southwest, you’ll pay a penalty for having them.

Rule #6:  The needs of the one always outweigh the needs of the many.  Yeah, other people have problems and needs, but those are their problems, and who needs them?  If you want to make something of yourself, you have to stay focused on what’s really important… you!

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5 Ways to Test Advertising Effectiveness

When considering advertising – whether it be print, broadcast, online or even through Facebook – run a test campaign before making a long term commitment. This is a good method for determining if advertising in general – and a specific outlet in particular – is an effective strategy for your brand.  And while the definition of a test campaign implies a much smaller cost, you still need to ensure those dollars are well spent and ultimately provide useful information to shape your advertising strategy moving forward.

Below are our top five quick-tips for securing the most data from your ad test campaign.

1. Establish Accurate Metrics.  In order to understand whether a test is effective – and ultimately make a decision on whether it will be part of your long-term strategy – you need to specifically correlate customer response to a particular ad or campaign.  Using a distinct phone number, web page or sales code or phrase to pursue an offer are simple ways to track responses.

2. Test competitive outlets.  Use the same creative to reach two different outlets at the same time.  Be sure to establish measurable outcomes to track the results from each outlet separately. You may learn that advertising in the leading trade magazine is ineffective, but that its competitor delivers impactful results.  If you simply had tested with the leader, you may have decided not to pursue advertising at all.

3. Test different messages with the same outlet. Similarly, once you understand your best medium, try testing different messaging with the same audience to determine what drives the best results.

4. Provide a very specific call to action. This goes hand-in-hand with the importance of establishing metrics for a test campaign. Use the test as an opportunity to drive a specific action among your prospects.  A high level branding campaign takes time and frequency to deliver results, and therefore is not conducive to a test campaign.  Instead of trying to change a perception or raise awareness in general, use a test campaign to drive a measurable behavior.  This will enable you to know sooner whether the campaign has been effective.

5. Always ask for more.  Ad sales reps use test campaigns as a way to secure long-tem advertising commitments, and they understand that the more effective a test is, the better chance you will become a regular customer.  Always ask for multi-media support when running a test campaign (i.e. ask for no-cost banner ads to support your radio test, or ask for an e-blast sponsorship to support your magazine ad).


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More Spending, More Online Shopping and More Smartphone/Tablet Use Expected This Holiday Season

Each year the National Retail Federation conducts a survey with U.S. consumer about their anticipated holiday shopping behavior. This year, the three most important statistics consumer product companies and retailers should pay attention to are: consumers increasing spending on themselves, more consumers shopping online and increased use of smartphones and tablets to assist with holiday shopping.

1. Consumers Plan to Spend More on Themselves
This year the National Retail Federation’s 2011 Holiday Consumer Intentions and Actions Survey indicates consumers will spend less on holiday gifts, but plan to spend more on themselves. Holiday shoppers plan to spend an average of $704.18 on holiday gifts and seasonal products, down slightly from last year’s $718.98.

However, the NRF is still forecasting an overall 2.8% growth in holiday sales. This increase is anticipated because shoppers are planning to spend an average of $130.43 during the holiday season to take advantage of discounts for themselves and other family members. This is up $112.20 from last year.

2. Almost 50% of Americans Expected to Shop Online
According to the survey, online retailers should be prepared for an increase in sales. Almost half of shoppers (46.7%) will buy online. That is up from 43.9% last year. Also, the average holiday shopper plans to conduct 36% of their shopping online, whether it is comparing prices, researching products or making a purchase.

Additionally, these online shoppers plan to spend 22% more than the average adult. Adults 25-34 are the most active age group of holiday online shoppers  This group expects to conduct 43.7% of their holiday shopping online.

3. More Than 50% of Smartphone and Tablet Owners will Use Devises to Shop
This is the first year the NRF and BIGresearch have asked shoppers about their intended use of smartphones and tablets . The results are not surprising.

Half (52.6%) of those who own a smartphone said they will use their device to help with holiday shopping:

• 31.0% will research products and/or compare prices
• 14.1% will purchase products
• 17.3% will redeem coupons
• 15.6% will use apps to research or purchase items
• 25.1% will look up a retailer’s information such as store hours and location

Tablet owners are even more likely to use their device to aid in their holiday shopping:
• 70.5% will research and shop using their tablet
• 50.8% will research products and/or compare prices
• 34.8% will actually make a purchase with their device
• 21.5% will redeem coupons
• 33.8% will look up retailer information
• 21% will use apps to research items or purchase products

The NRF 2011 Holiday Consumer Intentions and Actions Survey was designed to gauge consumer behavior and shopping trends related to the winter holidays. The survey polled 8,585 consumers and was conducted for NRF by BIGresearch October 4-11, 2011. The consumer poll has a margin of error of plus or minus 1.0 percent.

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Secrets of Success and Happiness, Part 2

My dad (Dennis B. Sweeney) always said:  “All things in moderation… too much of anything is rarely a good thing.”

Interestingly he used that advice in two distinct ways, as a warning against getting carried away with things (“it’s actually possible to drink too much beer”) and as an encouragement to lighten up (“it is actually possible to study too much”).

Regarding the latter, I believe Willy Wonka put it this way: “A little nonsense, now and then, is relished by the wisest men.”

Over the past weekend I went on a fun walk with two of my nieces and one of their friends.  It was a cool, crisp, blustery Autumn day in Cleveland, and we decided to enjoy it.  I was amazed that the leaves had already turned marvelous shades of yellow and red and were now covering the sidewalks.  The smell of fall was strong, and I found myself kicking up leaves and gathering pine cones along the way.  I am a 55-year-old man who often behaves like a 12-year old. Balance.

From 9 to 5 (I wish), Monday through Friday (I wish), I give everything I have to my work and my clients.  As my dad also said: “Anything worth doing is worth doing right.”  But when the day ends and/or the weekend arrives, I play.  I run, I jump, I sing, I cook, I shop, I fish, I doodle, I have even been known to just lay in my Cape Hatteras hammock and do nothing.  And sometimes in the middle of all this relaxation and outright silliness, I get a great idea for work. Balance.

When things are out of balance, they have a tendency to tip over, which is hardly ever a good thing.  On the other hand, it is absolutely fine if your pendulum swings to the extremes… just so long as it eventually swings back in the other direction. Or as my dad often said, “Work hard, play hard.” Balance.

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New CPG Product Removes Carpet Stains Without Lifting a Finger

Consumer product companies are always trying to find the next big solution. Bissell seems to have succeeded with its new Stomp‘N Go stain lifting pads. Bissell claims its Stomp’N Go pads will permanently remove tough set-in stains and leave carpet smelling fresh.

What a great name for a product that allows you to tear open the package, place the wet pad on the carpet stain, stomp on it to release the solution and walk away. According to the website, Stomp’N Go will remove tough stains, including: blood, pet messes, mud, cola, coffee, wine and juice.

Bissell never communicates the pads will “eliminate odors”. Just that it will leave the carpet “smelling fresh”. However, this is definitely a product worth trying and perfect for the holiday season.

Want to try it for yourself? Visit http://www.bissell.com/trymefree/ for a $5.99 mail-in rebate.

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How to Make Market Research as Easy as 1-2-3

More often than not the critical step of conducting market research is skipped when developing a marketing strategy.  The oversight is typically because of lack of funding and time. However, the good news is market research does not have to be a costly and overwhelming undertaking.  If budgets or time will not allow for full-blown research, reach out to customers, media and employees.

1.  Document Current Perceptions

Before launching a market research project, start by documenting your target audience (demographically and psychographically), existing opportunities and challenges, brand perceptions, motivators and barriers to customer engagement and the best marketing strategies to achieve your goals based on what you believe to be true about your organization and audience.

2.  Tap an Existing Audience

No need to purchase an expensive list or hire a staff of survey administrators – use the resources you already have available to gauge brand perceptions and market behavior.  Existing customers provide valuable insight to help shape your strategy.  After all, they are already invested in your brand, so why not find out exactly why that is? Use online survey software like Survey Monkey or Zoomerang to set up a short and simple questionnaire with the goal of confirming or refuting the perceptions you documented.  Offer an incentive to help increase the response rate.

Also, survey your staff and key industry media to provide additional insight.

3.  Update Marketing Strategy

Once you have collected responses and summarized findings, analyze how the data you collected impacts on your original perceptions. Use what you learn to:

  • Modify your campaign objectives to include any necessary change in belief or behavior among target audiences
  • Confirm, narrow, expand or even redefine your target audience
  • Identify key brand messaging
  • Identify essential creative themes or elements – both copy and images – to repeat or avoid
  • Modify planned communication channels to align with market preferences
  • Establish a baseline for measuring the impact of your campaign

Market research can be simple or complex depending on the resources available.  At the very least, it is essential to collect and analyze feedback readily available from existing customers, staff and brand constituents to shape a more effective and measurable marketing plan.

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Secrets of Success and Happiness, Part 1

Satchel Paige, the over-aged, overachiever is famously credited for once saying this about his  passion for playing baseball: “Don’t look back. Something might be gaining on you.”

Steve Jobs had a similar idea.  “You can’t connect the dots looking forward; you can only connect them looking backwards. So you have to trust that the dots will somehow connect in your future. You have to trust in something — your gut, destiny, life, karma, whatever. This approach has never let me down, and it has made all the difference in my life.”

On the surface they may sound like different ideas, but they are the same. I believe Stephen King summed it up best in Shawshank Redemption. “Get busy living, or get busy dying.”

But Jobs, as he so often did in his life, took it further. His advice about work and life was to find what you are passionate about and do it… and trust that the dots will somehow connect in the future. Certainly a young Steve Jobs could have been crushed under the
pressure of dropping out of college in his first year, just as a 30-year-old Jobs could have been devastated over being fired by the billion dollar company he created, just as an older and wiser Jobs could have accepted fate and given up upon learning he had cancer.

Instead, Jobs looked around to find his passion, pursued it and participated in it – taking a leap of faith as it were.  And trusting that the dots would somehow connect in the future.

Of passion he said: “Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you haven’t found it yet, keep looking. Don’t settle.

Satchel Paige played baseball for as long as the game would allow him.  Often times he made only enough money for room and board on the “colored” side of town. But by the early 1940s, Paige’s estimated annual earnings were $40,000, which was four times the pay of the average player on the major league New York Yankees and nearly matched the pay of their top star, Joe DiMaggio. And although time took its toll, Paige, at the age of 61 (in 1967) appeared with the Globetrotters in Chicago and accepted the opportunity to play with the Indianapolis Clowns for only a $1,000 a month. Passion.

As for Steve Jobs, I think he summed it up best: “I was worth over a million dollars when I was twenty-three and over ten million dollars when I was twenty-four, and over a hundred million dollars when I was twenty-five,” he said “and it wasn’t that important because I never did it for the money.” Passion.

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6 Tips for More Impactful Blog Reviews

Earlier this year we shared 8 Ways to Determine a Blog’s Value.   Here are six tips to drive more influential blogger reviews:

1.  Set expectations. You are sending a product sample to a blogger for review.  Develop a personal letter that thanks the blogger for his or her interest and explains what you are asking them to do as part of the review process.  Be clear and reasonable, and make sure the blogger understands you are a resource if they have questions or concerns about the product or review process.

2.  Content is king. In addition to the letter, include as much information as possible about your product.  Good bloggers will share key product features and benefits with readers as part of a product review.  Make those details easily accessible and you will likely score a longer, more thorough product review.

3. Secure links to your website. Provide bloggers – in your letter and e-mails– with a specific link where readers can find more information about your product, and ask them to include that link as part of the review.  Also, think about other ways to drive blog readers to your website.  Provide a separate link for bloggers to share that leads to creative ways to use your product, or ask bloggers to direct readers to your website to search for specific information and then post a comment to the blog post about something interesting they learned.

4.  Strategize to secure multiple posts.  Think beyond the simple blog review post and consider ways to secure ongoing coverage with a particular blogger.  Offer a product giveaway to one blog reader; this will often result in a second blog post about your product when the winner is announced.  Ask the blogger to write a preview post setting up a problem and letting readers know they plan to try your product as a solution, then write a post about the product itself.

5. Use contests to secure prospect data.  Instead of – or in addition to – promoting product giveaways on individual blogs, establish a larger contest that uses blogger product reviews as a vehicle for engaging a larger Internet audience.  Ask multiple bloggers to announce a prize that requires consumers to provide contact information on your website.  This is a great way to reach potential new customers and secure information for future communication.

6.  Ask bloggers to get social.  Simply ask bloggers to post a link to their product review on Twitter, Facebook, LinkedIn, etc. and ask permission to post links to their reviews through your own social media accounts.  Both your product and the blog are exposed to larger audiences this way.

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Amazon vs. Apple: Who Will Win?

Just yesterday, Amazon launched its first tablet computer – the Kindle Fire. So when a unique situation like Amazon taking on Apple occurs, it’s a great opportunity to evaluate how the new competitor is going to market.

Setting aside the technical aspects of the Kindle Fire and the iPad, and looking solely at the product positioning, here’s what we found.

Apple iPad2

Positioning: Thinner. Lighter. Faster. FaceTime. Smart Covers. 10-Hour Battery.

Once you pick up iPad 2, it’ll be hard to put down. That’s the idea behind the all-new design. It’s 33 percent thinner and up to 15 percent lighter, so it feels even more comfortable in your hands. And it makes surfing the web, checking email, watching movies, and reading books so natural, you might forget there’s incredible technology under your fingers.

Features/Benefits:

• Dual-core A5 chip. It’s fast, times two.
• Superfast graphics. Go gamers go.
• Battery life keeps on going. So you can too.
• Two cameras. And a big hello to FaceTime for iPad.
• iPad Smart Cover. Designed for iPad. And vice versa.
• LED-backlit display. The view is amazing.
• Multi-Touch. Everything’s at your fingertips.
• iOS4. The world’s most advanced mobile operating system.
• Instant on. The fun starts fast.
• Wi-Fi and 3G. Two great ways to stay connected.
• Gyro, accelerometer, and compass. iPad knows your every move.
• AirPlay. Your movie-photo-music stream.
• Video mirroring. What you do is what they see.
• Airprint. Print everything wirelessly.

Price: starting at $499

Kindle Fire 

Positioning: Movies, apps, games, music, reading and more, plus Amazon’s revolutionary, cloud-accelerated web browser

Features/Benefits:

• Stunning color touch screen
• Magazines in rich color
• Beautifully simple and easy to use
• 100,000 movies and TV shows
• Fast, dual-core processor
• Your favorite apps and games
• Ultra-fast web browsing – Amazon Silk
• Millions of books
• Free cloud storage
• Your favorite children’s books
• Easy to hold in one hand
• 17 million songs
• Extra durable display
• Email
• Amazon Whispersync
• Free month of Amazon Prime
• Read your documents

Price: $199

Our Take

This discussion could be flawed from the start. It is possible that the Apple iPad cannot be compared with the Kindle Fire because the iPad is much more focused on functionality and design.

Plus it is highly possible – based on price – Amazon is targeting a completely different sector of the market than Apple. Amazon could be targeting consumers who want more than an e-reader, but not a robust, fancy tablet.

Finally, the Kindle Fire is much more focused on movies, apps, games, music, and reading. This is likely not a product positioning strategy, but based more on a revenue stream.

According to a Marketplace report “Sarah Rotman Epps, a tech analyst with Forrester Research, says Amazon may be selling the Fire at a loss. That’s because the online retailer wants the Fire is to function mainly as a virtual shopping cart.” A shopping cart for books, music, TV shows, movies, magazines and the kitchen sink!

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Riddle Me This: When is a Secret Not a Secret?

If you guessed that a secret is NEVER a secret, you are correct.

As a young boy, my dad once advised me that if I didn’t want people to know my business, I should keep my mouth shut. That was pre-Internet, pre-social
media, pre-Andy Warhol’s 15 minutes of fame, pre-reality TV, pre-it is better to be seen and not heard days.

Whether you are a business fat cat, a hot celebrity or a regular Joe, the same rule applies: nothing is private anymore. This is a fact, not an opinion. Nothing is off the record, nothing is just between us, nothing is on the down-low. Welcome to 1984.

It isn’t right, and it most definitely isn’t good, but it is what it is. The last hope for privacy is to keep your mouth shut and your hands still (as in no email or text or posting on Facebook or Twitter or your blog or LinkedIn or YouTube).

My dad said “Silence is Golden.” I had no idea.

Once upon a time, people who couldn’t keep a secret were called gossips and busybodies and loudmouths and stool pigeons. Now they are called everyone.

The entire planet has become the new Tower of Babel (Babble?). I think Glen Campbell said it best:  “Everybody’s talkin’ bout me, I don’t hear a word their sayin’, only the echoes of my mind.”

Nothing is secret, very little is sacred and the more attention you can get, the better.

Evolution is a very fickle process. Is it possible to die from TMI?

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Respond to Breaking News to Secure Media Coverage

Pitching a new or existing product, company spokesperson or useful tips are all successful ways to secure media coverage for your brand year-round.

But there is one strategy you can use to secure immediate media attention-it just requires vigilance and a bit of strategic thinking. You can successfully secure widely read and relevant media coverage by piggybacking your company’s story with a breaking news event.  Below is a step-by-step approach for taking advantage of timely current events to secure immediate visibility.

1. Lay the groundwork.  Start by setting up news monitoring alerts for key terms that impact your business, industry or customers.  Monitor these incoming news alerts daily.  When a big event occurs, you will know about it immediately.

2. Target the right media.  Now that you know what they are writing about, find out who is writing it.  When it comes to national and impactful news, reporters often write follow up stories expanding their initial coverage of an event or news item.  Add these reporters to your media list, and be sure to develop a very targeted and personalized introduction as to why you are pitching your story to them specifically.

Secondarily, find out what beat these reporters typically cover and use that information to identify media at other publications that will likely be interested in your story.  For example, if environment reporters are covering the breaking news story at a few key outlets, make sure environment reporters from all relevant outlets are on your media list.

3. Provide a new spin.  Do not follow up on a breaking news item pitching the same exact story; you will be a day late and a dollar short.  The key here is to find a new angle to the story that will entice reporters to develop a follow up story.  Examples include: pitch a potential solution to the new problem, play devil’s advocate by warning of hidden dangers, provide insight on how the news item impacts a certain group of people or vital segment of industry, showcase the positive outcomes of a negative situation or vice versa, etc.

4. Provide an expert.  Once you decide on your approach, position a company spokesperson as an expert who can speak to media on this topic as part of your pitch.  Ensure they are knowledgeable and entertaining.  Media will be on the lookout for interesting sound bites and inspirational – or controversial – statements and insight surrounding the situation.

5. Make the connection to your brand.  Ensure your pitch provides a direct connection for media as to why your brand or product is an essential part of this story.  Perhaps your product provides a necessary solution, or maybe your company has done business in the impacted industry for years.  Or your company experienced something similar before, and you understand how consumers will react.  Just be sure to clearly state the connection to validate why your company is a good resource for a follow up story.

6. Conduct follow up.  Media will have already covered the breaking news item by the time your pitch reaches them.  It is key to conduct media follow up calls.  Your goal is to help media understand why this new angle, expert or product is a critical component of the evolving story.  Ultimately, if you can secure coverage for your brand related directly to timely, breaking news, it will be more relevant and interesting to consumers already engaged in the story.

Need help launching a reactive publicity and media relations campaign? Contact me at kayleigh (at) sweeneypr (dot) com or 440.333.0001 ext. 105.

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Got Monsters Under Your Bed? Yes… There’s a Solution.

Working in the consumer products industry nothing really surprises me. However, when I saw the product, “Bye Bye Monster”, I was completely baffled. Really… a product that gets kids to believe there are no more monsters under their bed?

Are your kids afraid of monsters? Do monsters keep them (and you) up at night? 73% of all children ages 4-12 struggle from some form of nighttime fear. Many of those children are convinced that a monster is in their room. ByeByeShop.com has the solution for kids afraid of monsters. Why let your kids spend one more night being afraid of monsters? Let us help you calm their fears and make those monsters disappear!

My first reaction was… is this real? And as parents are we feeding into our children’s fear and making them believe that a simple spray will solve all the world’s problems?

However, the more I thought about it the more I really liked this product. In fact, this is the type of product marketing professionals love to get their hands on. The product lends itself to creativity. And it’s pitching made easy… telling bloggers and media you have a solution for monsters under the bed will at least get your message heard.

After all, our parents lied to us about Santa, the Easter Bunny, the Tooth Fairy and thunderstorms. So certainly a little “Bye Bye Monster” couldn’t hurt our youth.

Seen any interesting, crazy or bizarre consumer products recently? Share you experience in the comments section.

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Social Media Says “NO” to Burgers, Zagat Says “YES”… Okay, That’s a Problem.

Over the past 2-1/2 years I have run more than 1,375 miles, not just to stay in shape, but to enable me to eat Five Guys burgers and fries whenever the spirit moves me.

According to Amplicate, the social media analysis firm, people who use social media LOVE fast food chains, but HATE burgers.  Subway was identified as the most loved chain, while Burger King ranked at the bottom with the most negative comments.

But then there is the annual Zagat survey of more than 6,000 fast food fans who voted Five Guys as the #1 large fast food chain and ranked McDonald’s as the second most popular mega fast food chain, followed by Wendy’s and Burger King.

During the past 12 months, social media users posted more than 214,000 opinions about fast food chains.  And, the majority of the negative comments on Facebook and Twitter involved burgers.  But the 6,000+ Zagat survey participants ate 779,000 meals at fast food chains.  And they like their burgers a lot.

So, what’s going on here?  Are consumers flocking to the burger shops in the real world and dissing them in the virtual world?  Or is Amplicate toying with our emotions by using words like LOVE and HATE, when all someone might be saying is “McDonald’s new commercials are stupid” (this Twitter message would be interpreted as a HATE vote).

Either way, I have a piece of advice I would like to offer.  Regardless of whether Zagat is providing you with the opinions of 6,000 consumers or Amplicate is interpreting the intentions of social media users, trust your own judgment.  If you like Five Guys, eat there.  If you like Subway, order up a footlong.  But make your own choices.

Consider this:  Two weeks ago, while traveling through Atlanta on business, Jennifer and I stopped at Joe’s on Sullivan for a quick dinner before heading to the airport.  The place was a dump, but Urban Spoon reports that 82% of people who voted, “liked it.”  So we stayed.  Jen ordered two seasonal beers, neither of which was available.  When her third choice arrived, the glass was dirty.  And the food was HORRIBLE on every conceivable level – undercooked, greasy, dried out, ugly. Even the napkins felt dirty.  Thank you Urban Spoon; why did we listen to you?

I don’t need surveys and social media to tell me if I should LOVE or HATE or LIKE something.  Neither do you.

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How CPG Companies Can Reap the Benefits of PSAs

PSAs are not just for non-profit organizations. According to Ray Salo who pioneered the concept of “co-sponsored” PSAs, deregulation during the Regan administration provided a key opportunity for for-profit organizations to “co-sponsor” PSAs. For the last 10 years, Salo Productions has been developing co-sponsored PSAs that allow for-profit brands to increase awareness by acting as a credible source for the public on a key topic.

Intrigued by this marketing strategy, we sat down with Ray to evaluate how CPG companies can benefit from “co-sponsored” PSAs.

Q: What is a “co-sponsored” PSA?

A: A for-profit brand can partner with a non-profit and develop and distribute a PSA. For example, a search engine company co-sponsored a PSA with Web Wise Kids to promote Internet safety for children. The Internet safety PSA achieved more than 4,000 confirmed telecasts across the country.

This model is really a win-win-win. The non-profit gets a free ride. The for-profit organization builds brand and the TV or radio station receives good quality content they can share with viewers/listeners.

Q: What was the most successful “co-sponsored” PSA you produced/distributed?

A: “Two Causes of Asthma”, created for the Asthma & Allergy Foundation and a pharmaceutical company, is a great example of how successful “co-sponsored” PSAs can be.

The PSA aired on CNBC, MSNBC and the USA Network during the 2010 Winter Olympics in Vancouver. This PSA was aired 60,346 times, reached 131 million viewers and achieved $663,000 of airtime. The total cost of the PSA development and distribution was less than $45,000.

Q: How do you track results of the PSAs (how often it is played, what markets, audience reach, etc.)?

A: There are two methods we use to track the results. First, we use Neilson Sigma electronic tracking. This allows us to verify what station uses the PSA, how many times it is aired and when it is aired.

The second form of tracking is through BRCs (broadcast report cards). We ask the individual stations to complete and send us back a report of how many times they used the PSA. Surprisingly, the stations are very responsive to this.

Also, companies and non-profits can track website traffic based on when the PSA aired.

Q: What is one major misconception that exists about PSAs?

A: Besides the fact that people think PSAs can only be developed by non-profits, another major misconception is that PSAs air when no one is watching TV, or listening to the radio. In fact, 80% of PSAs are telecast from the time Good Morning America starts to the end of David Letterman, with morning, mid-morning, mid-day and early evening use. Only 20% occur “late night” from 1 a.m to 5 a.m.

Q: What is the typical time line of when a station receives a PSA to when it is aired? Also, how long will stations typically air a PSA?

A: It typically takes about a week from when a station receives a PSA to when it will begin airing. Also, on average PSAs will air for about 6 months, with the majority (about 75%) of telecasts occuring in the first 3 months. The remaining 25% of telecasts air the following 3 months.

Q: Can you target geographic regions with PSAs?

A: Absolutely. If you want to hit specific markets, then we simply focus on distributing the PSA to those markets.

Q: How has the success of PSAs been impacted by the current economic conditions? How will the 2012 political race, at a time when more advertising occurs, affect the success of PSAs?

A. Typically when companies are spending less on advertising, PSA use is up because stations still have to fill that time. PSA use is up about 20% from when the Great Recession started in 2008.

While more advertising tends to occur during key political races, like the presidential race in 2012, I really do not anticipate that PSA use will drop more than 5%. This is not a significant enough drop to really affect any marketers’ decisions to not use PSAs as a marketing strategy.

The only time I advise clients to not distribute PSAs is from November 1 to December 31, unless their message ties in during the holidays.

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Just How Big of a Deal is Social Media?

In the movie Flashback, Dennis Hopper’s character tells his young protégé “when we get out of the ’80s, the ’90s are going to make the ’60s look like the ’50s”. So would you think I am crazy if I tell you that when we get out of the 2010s, people will look at Facebook and Twitter the way people in the 1980s looked at disco and long hair? To paraphrase Nassim Taleb, if you think you understand the world and possess the ability to predict the future, you are probably wrong.

Social media has become the golden calf of marketing, with magical, mystical powers perceived worthy of worship.  But let’s be clear about a couple points:

1.  When the term social media is kicked around (and it is kicked around feverishly these days), the kicker is typically referring to two sites, Facebook and Twitter.  There is some allusion to LinkedIn and YouTube and few others (including MySpace and Ning), but generally speaking, they are talking about one or two sites.

2.  There is a growing sentiment that the collective voice of social media is the voice of truth and reason (aka, the great and powerful Oz).  In point of fact, the collective voice of social media is just that, the voice of those people who are particularly interested and/or motivated to follow and talk about a particular topic.  They are not necessarily representative of the population at large.  In fact, they rarely are.

3.  Although treated by many marketing experts as a tested and proven science, social media marketing is at best, three parts science, three parts magic and one part thin air.  And anyone presenting themselves as social media experts should come under immediate suspicion.  The fact that one has been involved in social media for a decade does not make them an expert.

[Disclaimer:  This is the point at which I like to remind my readers that I am an advocate of social media as one of many strategies for reaching target audiences.  I am simply flashing the caution light for all those who are speeding headlong into the traffic without fully understanding what social media is really all about.]

For example, Automotive News boldly announced today that Ford Motor’s global marketing chief plans to dive deeper into social media to promote new products.  On the surface – as a headline – this sounds great.  In fact, here is how the headline reads:  SOCIAL MEDIA ARE KEY TO FORD’S PRODUCT PUSH.

But what Jim Farley actually tells us in the interview is that he plans to use social media as one of many tools to promote new vehicles.  He doesn’t tell us how he intends to use social media, but he does say that his social media expenditure will now be up there with his search and digital banner advertising investments.  He fails to mention that his investments in traditional media marketing – TV and radio and print advertising and publicity and direct mail – will be massive in comparison.

To be sure, social media is a big deal.  But like the headlines of Automotive News, there’s a lot of hyperbole and misdirection you need to filter through before concluding how and when to use it.

 

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How I Survived Losing My iPhone

Tom Hanks has nothing on me.  Yeah, he was cast away on a deserted island for four years, but did he lose his iPhone?  Did he survive a week without checking his email at every convenient moment?  Did he suffer the inability to check baseball scores or the ESPN Fantasy Scoreboard?  Did he know what it was like to not use a TV Guide app and have to actually flip through the channels to find a program?  Did he go to his favorite coffee shop (Starbucks) unable to check in on Foursquare?  Did he experience the anxiety of not being able to text friends and associates whenever the spirit moved him?  Did he have a clue what it was like to be shunned by the mobile Facebook and Twitter communities?  Did he stare into the eye of a QR Code knowing he could not scan and download?

No, Tom Hanks (aka, Chuck Noland, the FedEx systems engineer) had it easy.  After all, I was one of those guys – one of those early adopters – who managed to secure the earliest version of the iPhone… the iPhone classic.  And despite the crappy AT&T coverage and the grindingly slow speed at which it operated, it became a part of me.  And I became a part of it.

So imagine the emotional pain of losing my right appendage.

Turns out it wasn’t that big a deal.  Within the first 24 hours, I was back to my old routines (pre-iPhone).  Within a couple days I was actually happy to be freed up to talk with people and avoid all the junk mail and conversations that were eating up my day.  I even managed to spend the last two days in Atlanta on business without missing a beat.  Suddenly my iPhone was a whyPhone, as in “why did I let it become such an important part of my life?”

By the time you read this, I will have survived  seven days – a full week – without my soulmate.  I will also be activating my new iPhone 4.

What can I say.  Just because I don’t need it, doesn’t mean I don’t want it.

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Top Media Interview Tips

You have not had any media training but suddenly a key media outlet is on the phone or at your office requesting an interview.  Use the guidelines below to get you through an unexpected opportunity in a pinch.

1. Be professional at all times.  Interviews are not conversations. Remember that reporters represent the public and will sometimes ask hard or even deliberately leading questions to elicit an emotional or sensational response from you. Be professional at all times; do not slip into a conversational mode.

2. Set the agenda on what you want to get across in an interview. Select a few key points and be certain to cover them regardless of what specific questions the reporter may ask.

3. Steer the interview in any direction you choose. If you are good at it, you can use a reporter’s questions to springboard to the area you want covered. This is legitimate technique for conveying your key messages.

4. Reporters are not necessarily experts. More often they are generalists. Don’t assume they will know anything, yet alone everything about your area of expertise. Provide them with good, concise background material prior to or after an interview.

5. Reporters come in all personality types. Don’t put them all in any one category – “friends” or “out to get a sensational story.” And don’t assume that the same reporter will always have the same approach.

6. There is no such thing as “off the record.” If you don’t want something to appear in print or on the air, do NOT say it.

7. Control your emotions.  Before and during interviews:  breathe deeply…take time to gather your thoughts…be serious when appropriate and animated when appropriate.

8. Do not answer a question that you don’t know how to answer.  Tell the reporter you will get back to him/her as soon as possible. Call back as soon as possible with the requested information.

9. Tell the truth. If you don’t, your credibility is ruined. If you cannot absolutely divulge information, say so, and state why.  Do NOT say “no comment”; it will appear that you are not being honest or withholding information.

10. When interviewing for a live TV segment, dress appropriately at all times. Your overall appearance reflects upon you and upon your business.

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Are You Googy? Here’s a Test to Find Out.

1.  Unless you are an Olympic swimmer… no strike that.  Any man who wears a speedo or mankini at any time for any reason is a googy.

2. Unless you are under the age of 30 and/or hiking a 20-mile trail and you find yourself wearing a backpack, you are a googy.

3.  If you have been out of high school for more than 5 years and are still wearing graphic t-shirts and/or graphic shorts, you are a googy.

4.  If you order a casserole in a dirty diner and they bring you a plate of unidentifiable, steaming, gooey goop, it is googy.

5.  If you rub a lotion on you and it leaves a slick, slathering mess of cream on your skin, it is googy.

For more about googy, I referenced the urban dictionary:

Googy  noun ˈgüˈjē

1. An obese kid who makes smart remarks and plays EverQuest 24/7.  2. To act stupid, as with a show of too much emotion; more emotion than usual, especially when tired.  3.  A person who spends valuable work time reading pointless blog posts about googy.

Wait a minute…

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Smart Marketing May Actually Pull MySpace from the Abyss

I have no special insight into the plans and/or capabilities of Specific Media, the new owner of MySpace.

But after reading Scott Martin’s assassination of MySpace in USA Today, it got me thinking about why an incredibly successful entertainer and a very successful digital media company would plunk down $35 million on a “big social loser” and a “pariah of social networks”.

Maybe they know something.  Or maybe they know themselves and have a passionate conviction.  After all, MySpace wouldn’t be the first company to be saved and vindicated.

Consider Ford Motor or Apple, two companies that were deemed dead and nearly buried not so long ago.  During the fourth quarter of 2009, Ford stock was selling for under $2 a share, and very few were buying.  Likewise, prior to Steven Jobs’ return to Apple in 1996, the company very nearly filed for bankruptcy.  And yet, but by the awful grace of God, they were saved.

So, ooh it makes me wonder (in a Led Zeppelin kind of way):  What can a little money and a great marketing strategy accomplish for MySpace?  I for one will be watching.  In fact, I will go so far as to root them on.  Hell, if they hire me, I will execute the strategy.  And then I can guarantee a turnaround.

It could happen.

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Consumer Shopping Trends Driving Retailer Changes

Changes occurring at Target and Walgreens directly effect consumer packaged good manufacturers.

Target Seeing Positive Sales Results from Addition of Fresh Foods

Target’s 2nd quarter profits rose 3.7%. The company credits the increase to adding fresh food to its stores. Target said sales rose from more consumers consolidating shopping trips at its location.

In contrast Walmart has experienced a ninth straight quarter of negative same store sales. While Walmart has said it is seeing sequential monthly improvements, consumers are purchasing smaller pack sizes of products.

However, not all consumers are tightening their budgets. Target is seeing some of its consumers trading up to higher end brands like Smith & Hawken and Fieldcrest.

“Across all of retail, the 20% of households with the highest incomes are shopping more often and spending more, while the other 80% have been cutting trips and spending less,” said Target’s merchandising chief Kathy Tesija on a conference call. “Some of these trends are visible in our own results.”

Target’s core customer has a median household income of $55,000. Some analysts have said Walmart’s core customer has a household income in the low $40,000s.

Walgreens to Create More Competition for CPG Companies

Walgreens has consolidated its store brands and introduced a new private label brand – Nice! Nice! will include more than 400 high quality grocery and household products at prices up to 30% below other national brands, according to a news release from Walgreens.

The new Walgreens’ brand will start appearing on store shelves in early 2012. It will feature non-conventional drug store brands, including soups, bakery, tea and rice.

According to A.C. Nielsen data, total private brand sales in the U.S. have increased from $64.9 billion in 2005 to $88.5 billion in 2010. The fastest growing store brand consumer segment is households with incomes more than $100,000.

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4 Secrets for a Killer CPG Media List

If you conduct publicity and media relations, you probably have a decent media list, including editors for Good Housekeeping, Today Show producers and local and national industry beat reporters.  But beyond the obvious must-haves for any CPG media database, expanding your list to reach untraditional contacts can have a major impact on your brand.  This is of course if you pitch media contacts the right story, but that’s a different post all together.

Below are our top four secret tips for building a bigger, better media list to help secure more media coverage.

1.  Find Freelancers. Freelance reporters often devote a major portion of their work to one particular industry category.  As a result, they have developed strong relationships with particular magazines.  It will take a bit of extra time up front, but devote the effort to build a targeted list of freelancers covering your industry and make sure they receive any relevant news and announcements from your company.  Then, when they are assigned a story, they will know exactly where to turn for information.

2. Scour the web for syndicated writers/columnists.  Again, a little bit of research can go a long way.  Start by adding syndicated writers covering your industry beat through services like Scripps Howard and the Associated Press. Then, look for independent syndicated writers by reviewing sections in leading newspapers (i.e. check out the Home section to find a syndicated design writer).  Finally, target relevant beat reporters at newspapers that are part of large publishing groups like McClatchy.  If you place a story in one of the company’s papers, it can likely appear in sister publications.

Land one quality hit with a syndicated writer, and watch the coverage roll in from around the country.

3. Identify industry experts. Major national consumer media often rely on “industry experts” to acts as guests or interview subjects providing the latest tips and trends on a certain topic.  Add these experts to your list and make sure your product is on their radar.  If there is a natural correlation with future editorial interview opportunities, you may get a mention without ever having to speak to a producer or editor.

Additionally, well-known magazine editors often appear as lifestyle experts on non-competitive media outlets (i.e. TV talk shows).  If you are targeting a certain show, make sure their editorial expert is on your list too.

4. Pinpoint production companies. This strategy works particularly well for consumer products, design and home improvement projects.  Cable networks like Style, HGTV and DIY air shows produced by third-party production companies.  If your product has a direct tie in to one of your favorite feature shows, track down a contact at the production company that produces the show.  Call them directly and ask if they will consider products for placement on the show.

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The Perfect Storm of News Stories Gives Me an Idea.

Serendipity.

I gas up the computer this morning and begin the daily ritual of scanning all the news alerts that appear in my inbox.  Side-by-side I read these two headlines:

Sara Lee launches multimedia campaign for deli meats and School kids’ sack lunches rise to unsafe temperatures, study finds

You can not plan this kind of thing.  Anyway, I read both stories and realized that this does not have to be a bad thing for Sara Lee (I am assuming that the vast majority of their perfect deli meats find their way into school and/or daycare kid’s lunch bags).  If I were Sara Lee, I would adopt this cause and find solutions.  I must admit that I haven’t given this a lot of thought, but here are a couple of my initial ideas:

1.  Align with an appliance manufacturer or retailer to launch a campaign goal of putting a portable refrigerator (like dorm size fridges) in every classroom in America (starting in the South).

2.  Partner with an insulated lunch bag manufacturer or retailer to give every student in America a “Perfect-Lee Cool” lunch sack.  At the very least, allow students/parents to earn points with every deli meat purchase that can be applied to the cost of the insulated bag.

3.  Work with the Center for Disease Control and Prevention to increase awareness of the issue and bring an end to issue of unsafe lunches.

Memo to Sara Lee:  There is a solution AND an opportunity for every problem; I hope you can find a perfect solution for this one… if you don’t, Spam might!

 

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Establish Product Credibility to Increase Sales

As a marketer, determining consumer-purchasing behavior is key. For example, is it third party media or blogger coverage that drives purchases? Is it price? Celebrity endorsement? Referrals? Advertising? Social media? Direct marketing?

I’m constantly evaluating my own consumer buying behaviors to help shed some light, like a recent Thundershirt purchase for our dog Monty.

Monty has developed a terrible phobia of thunderstorms, and it is only getting worse. We find her hiding in our utility room shelving unit or in my closet. The poor dog is so distraught she starts panting and shaking even if she hears a drop of rain.

I was talking to my friend Sarah one day about Monty’s behavior. She recommended the Thundershirt even though she hadn’t used the product. I considered looking it up online, but never took the initiative. Then my father-in-law mentioned it a few weeks later and sent me the web address.

The first thing I looked at on the website, was the price and media coverage of the product. Since I was a little leery this product would actually work, I also read the testimonials from dog owners, trainers and veterinarians.

But what ultimately got me to pull the trigger was Thundershirt’s guarantee policy. The company allows you to send the product back for a full refund (less S&H) within 45 days. I don’t like to be “duped” as a consumer even if the price is low, and this made for TV product had me a little skeptical. So the guarantee made the purchase a little less risky and ensured me the Thundershirt wasn’t going to be our next dust collector.

While we are still waiting for a storm to test the Thundershirt, analyzing my purchasing behavior for this particular product provided yet another example of the power of referrals and third party credibility. Whether it be customers, media, bloggers, consumers and/or experts, establishing credibility – especially for a new product manufactured by an unknown brand – is a necessary marketing strategy.

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5 Ways to Convert LinkedIn Profiles Into a Powerful Branding Tool

B2B companies and industry experts have made rapid use of Twitter, Facebook and personal and corporate blogs to enhance their positioning as experts.  Often thought of as a virtual resume or networking tool, LinkedIn – when used properly – can act as a powerful tool to strengthen corporate and employee reputations and reach target audiences.

In fact, LinkedIn profiles receive a fairly high page rank in Google. This alone provides confirmation that LinkedIn corporate and employee profiles need to be a destination, not just a supporting player in your company’s online presence.

Here are five fast and easy ways to transform your LinkedIn profile into a powerful brand building tool.

1.  Optimize profile with targeted content and keywords.  When completing your profile, every piece of information provided should be strategically crafted.  From your title to your headline, develop copy and descriptions that incorporate key search terms for your company, product or service.  Also, incorporate your value proposition (highlighting features and benefits) in the profile headline, summary or specialties sections. Finally, change the default URL for your profile to a custom URL that incorporates a key term relative to your expertise.

2.  Customize and direct multiple unique website listings on your profile.  List your company’s home page, company blog, key product or resources pages, etc. separately in your profile websites section.  Choose the option to edit your website listings, and categorize each unique page as “Other”.  Then, rename each page using key phrases optimized to help viewers find relevant company content.

3. Ask for recommendations.  As a B2B marketer, you already know referrals and customer testimonials impact heavily on a prospect’s decision to purchase your product or service.  Ask satisfied customers for recommendations, but ask contacts to specifically include how your company helped their business perform better in their review.

4. Use apps to place corporate and sales materials directly on your LinkedIn profile page. An app called SlideShare will allows you to embed 3 PowerPoint presentations into your profile – use it to provide introductory corporate and product/service information.  Box.net’s free LinkedIn application allows you to upload and host downloadable corporate documents like whitepapers, case studies, etc.

5. Share industry expertise and social content.  Use available tools to integrate your LinkedIn page to your blog and Twitter feed, and frequently post relevant news that is impacting your industry. The goal is to help establish you and your business as valuable expert resources that help customers and prospects do their job more efficiently.

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The Saddest Movie Ever Sold

Not that anyone will ever see this film or even care… it is worth reporting that Morgan Spurlock has now done for the branding and advertising community what he previously did for the fast food industry.

Thanks?

Though not due for release on DVD until August 23, The Greatest Movie Ever Sold was released domestically at theaters back in April.  The production  budget was $1.8 million and box office receipts to date are $636,928, meaning not a lot of people have seen it yet.

Thanks?

It is, in a sentence, “A documentary about branding, advertising and product placement that is financed and made possible by brands, advertising and product placement.”

A staggering 82% of the people who saw it gave it a rating of A or B, and Peter Travers of Rolling Stone magazine says: “I’m buying into Spurlock. As ever, he makes you laugh till it hurts.”  I say, “It is a riches of embarrassment.”

As a movie fan, I love it.  As a tenured industry insider, I must admit that the my laughter was eventually replaced by muffled cries of sadness.  In his own entertaining way, Spurlock manages to shine a light on all the worst that exists in our business, surprising even me at times.

Thanks?

[Editorial Disclaimer:  Though I did not sponsor this film with product placements, I nonetheless highly recommend it.]

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Avoid 4 Common QR Code Mistakes

As a consumer, you have probably noted a large influx in the use of QR codes on direct mail pieces and magazine ads.  In fact, the US Postal Service is currently offering a discounted postage rate on pieces that include a QR code.

With QR codes popping up everywhere, we couldn’t help but notice that many are just not up to par.  If you are planning to incorporate QR codes into an upcoming campaign,  avoid some of the common pitfalls.

1. No call to action. Avoid including a QR code on a magazine ad, direct mail piece, poster, etc. without providing consumers with a clear direction on what they should do with it or where the QR code will take them. It is important you tell your audience what to expect when they scan the QR code.  For example, Home Depot made excellent use of their QR codes on nursery plants tags.  The tags very clearly instruct consumers to scan the QR code to receive more plant care tips.

2.  Linking to a generic web page.  Just like advertising or campaign web landing pages, QR codes should take the scanner to a relevant destination.  For example, promoting a new product in a magazine ad? The code should take the scanner directly to a page with more information and purchasing options for that product.  Providing a special offer through direct mail? Take the consumer directly to a location to redeem the offer.

Consumers should see an immediate connection between your call to action and the content they reach through the QR code; they should know what the next step is immediately and intuitively.  Guide them to the content they are looking for.

3.  Linking to a non-mobile website. Ensure the location the QR code drives users to can be viewed on a mobile phone.  If it is impossible to navigate, too small to read or missing important visuals, you will lose the chance for a meaningful engagement.

4. Not tracking results.  There are a few ways to track QR codes.  If the QR code links to a page on your website, you can simply add website tracking to that page and use your analytics provider to track activity.

However, if you are driving participants to a site not associated with your company (YouTube, etc.), you can develop and connect a QR code with a unique URL through a shortening service like bit.ly.  Simply go to the bit.ly website, enter the URL and click shorten, click on Info Page+, right click on the QR code and click “Save Image As…” to use in your creative.  Then, simply save and visit the Info Plus+ page to view results. Keep in mind you will only have limited tracking capabilities using a service like bit.ly (e.g. clicks, referrals and location).

Also, consider providing unique codes to different audience segments (based on location, age, gender, etc.) to determine where your QR code achieves the best results.

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Marketing the Sky in a Windowless World

Frank Lloyd Wright would be impressed.

Imagine a living room or office or conference room or retail space with limited or no windows or windows with really bad views… only a TV or computer monitor and a few incandescent or fluorescent lights to brighten up the space (picture the first 10 minutes of “Joe Versus the Volcano“).

Now imagine the same room with sky ceilings and luminous virtual windows that allow the outdoors in from all sides.  Not just pictures of the outdoors, but true high-tech “illusions of nature” that soothe the mind and body.

That’s just what The Sky Factory did, and it is amazing to behold.  As a northerner who is forced to stare at gray clouds and dead trees for no less than six months out of the year, the mere idea of blue skies, babbling brooks and pounding surfs is more than I can handle.  But it is not more than The Sky Factory can deliver.

We’re talking ultra high definition motion here (aka eScapes) captured by award-winning cinematographers.  According to the company’s website, “Using the latest RED Digital Cinema™ technology they capture the beauty of mountains, waterfalls, beaches, streams and rivers, wildlife, and more.” And the scenes run in length from 30 minutes to two hours.  And if you have a request for a particular beach – or mountaintop – a custom illusion is possible.

It’s what my dad would call a touch of heaven.

Disclaimer (this is my second disclaimer in two weeks… sheesh): I acknowledge openly that I have never actually seen the product up close and personal (though I hope to soon), and I have received no incentive to pimp this product.  I simply saw it in a magazine and got unreasonably excited.  What can I say, I love the outdoors… even if it is an illusion.

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Despite Economy Consumers Continue to Seek Customized Products

From pink KitchenAid blenders to colorful tissue boxes and Toy Story Band-Aids, customizing consumer products is nothing new. However, even in light of the economic challenges, consumers are still willing to pay a bit more for commodity products that bring a touch of personalization to their world.

Two recent products that caught my attention are “designer” garbage bags and toilet paper covers. Two products you never know you needed until you see how fun they can be.

Dress the Mess: Sick of looking at the ugly black or white garage bag hanging out of your wastebasket. DesignerLiners offers various patterns of garbage bags from blue leopard to pink polka dots (and they are biodegradable). Plus you can even customize them with your company logo or family crest. Now throwing out the trash never has to be boring again.

Respect the Roll: Cottonelle has lunched toilet paper roll covers in various designs. Too bad my grandmother did see this market coming. She could have made a killing with her crocheted TP covers. Conttonelle is currently using the Roll Covers as a promo. You can get yours free with the purchase of a 12 pack (or larger) of Cottonelle Clean Care Toilet Paper.

Plus Conttonelle is having a little fun with their “Respect the Roll” campaign. Check out “Where the Sun Don’t Shine Tribune”, which has been absorbing news since 1996.

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Survey Says: Consumers LOVE Their Kitchen Products

With hundreds of kitchen products on the market and only so much room in consumers’ cabinets, Sweeney set out to discover just what kitchen product categories consumers are most aware of, what they actually own and their purchase intent.

What this survey clearly indicated is consumers love their kitchen products! When asked about their favorite kitchen product, 100% of respondents answered the question and the majority even knew the brand name. Responses ranged from kitchen necessities like knives, blenders, toasters, coffee makers, microwaves and mixing bowls to more unique products like an onion saver to Pampered Chef food chopper, Zylus ice cream scoop and Breville panini press.

It will come as no surprise consumers own kitchen products that are a necessity, with 93.0% of respondents owning pots and pans and 87.6% owning bakeware. Less popular products included food scales (28.3%), pressure cooker (18.4%), oven liners (9.7%) and BBQ grill matt (5.3%). The less popular kitchen products could be due to lack of category awareness.

Similar to the products most consumers owned, 28.1% of participants plan to purchase pots and pans and 21.1% plan to purchase cookware over the next year. Pressure cookers (3.5%) and oven liners (3.4%) are the least likely kitchen tools to be purchased. These results likely reflect the economic conditions.

When it comes to brand awareness in the kitchen, Calphalon was the most popular, followed by OXO. Foxrun, Fissler, Norpro, Taylor and Range Kleen had the least amount of brand awareness among survey respondents.

Sweeney conducted the survey online with a representative database of 150 consumers. A total of 114 consumers completed the survey [86 females/28 males, 57 age 35 and younger/57 age 36 and older].

If you have any questions about this survey, please contact me at jennifer at sweeneypr.com.

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Finally, 1984 Has Arrived! What Took So Long?

I’ll bet you never thought you’d see the day when I defended McDonald’s, but here it is and here I go.

Did you know… San Francisco has banned the inclusion of toys in children’s meals unless certain nutritional requirements are met?

Did you know… A New York City councilman is proposing a similar law?

Did you know… Jack in the Box announced the end of toys in its children’s meals in June of this year?

And now, Mickey D’s – king of the Happy Meal – is dropping to its knees, agreeing to revamp its Fatty McFattersteen food box with a healthier alternative.

Long believed to be a gateway drug to Big Macs and Quarter Pounders, the new Happy Meal will eliminate half of the fries and replace them with fruit.  According to the New York Times, “McDonald’s made it clear that it was changing the composition of Happy Meals in response to parental and consumer pressure. It also pledged to reduce the sodium content in all of its foods by 15 percent, with the exceptions of soda and desserts.”

I am not sure whether to celebrate or cry.  On the one hand, McDonald’s offering healthier foods is a good thing, right?  But on the other hand, McDonald’s just publicly confirmed that parents and consumers are totally incapable of handling their own lives… they can’t even feed their children properly.

So rather than wait for the government to step in and force their hand, McDonald’s has buckled.  And so begins the end.  Mark your calenders and warn your children.

And if all others accepted the lie which the Party imposed – if all records told the same tale – then the lie passed into history and became truth. “Who controls the past,” ran the Party slogan, “controls the future: who controls the present controls the past.” And yet the past, though of its nature alterable, never had been altered. Whatever was true now was true from everlasting to everlasting. It was quite simple. All that was needed was an unending series of victories over your own memory. “Reality control,” they called it: in Newspeak, “doublethink.”

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A Self-Cleaning Building That Also Cleans the Environment. Now That’s a Smart Building.

Though I consider myself a fairly smart guy, I am admittedly not a scientist.  So I won’t pretend to understand the chemistry of Alcoa Architectural Products’ new Reynobond® with EcoClean™ – aluminum building panels (cladding) – that clean themselves, as well as the air around them.

Fortunately, I don’t require an advanced degree to recognize the new technology’s value:  Reynobond with EcoClean constantly works to remove pollutants by using sunlight and the water vapor and oxygen in the air to clean the air itself. According to the company’s website, “10,000 square feet of Reynobond with EcoClean has the approximate air cleansing power of 80 trees. That’s enough cleaning power to offset the smog created by the pollution output of four cars every day.”

In addition, because the EcoClean™ coating is superhydrophilic, it makes the surface of the Reynobond® super slick in the presence of water. So when it rains, water doesn’t bead on the surface. Instead, it collapses and runs evenly off the building, taking most of the broken-down organic matter and nitrates with it. Even the slightest amount of rain or humidity in the air creates the effect, so the building is constantly washing away contaminants. That means lower maintenance costs for owners, and a consistently cleaner image for the building over time.

In summary, EcoClean is a really innovative technology that is good for building owners, good for the environment and good for the community-at-large.  Congratulations Alcoa.

P.S. Please update me when you introduce the self-cleaning car.

[Disclaimer: Alcoa did not request or pay for this review.]

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6 Questions to Ask a Journalist

So you have done it! Proverbial success: you did your homework, picked the right journalist, sent a great pitch and now they have called you to set up an interview.

Now what?  There are six key questions you should ask media every time to ensure you maximize every media interview and increase your potential to landing a story.

1. What is the focus of your story? In some instances a reporter may be looking for an expert resource on a broader trend story, while in others they may want to cover your company for a feature article.  Find out right away the purpose for the interview so you or your company spokesperson is prepared to fill the proper role.

2. When is your deadline?  Find out right away when the reporter needs to speak with you or your spokesperson and when they need to turn in their final story. Then, schedule an interview that gives you or your spokesperson time to plan.

3.  Do you have any preliminary questions or interview guidelines you would like us to review before the interview? Many journalists have a very specific idea of the type of information they need during an interview.  If they can provide questions or topic guidelines to review in advance of an interview, you can be prepared to provide the best information most likely to make it into the story. This can be particularly effective when journalists are looking for tech focused or in-depth information that may require you or your spokesperson to conduct some research.  Also, this helps to ensure you can naturally weave your talking points into the interview.

4.  Would you like photos or images to accompany the story? Whether it is a headshot, product or application photo or even a chart or graph that helps illustrates key data, journalists like to incorporate visuals that capture the reader’s attention and enhance the story.

5. What days and times are you available for an interview?  Journalists often work on multiple stories with various deadlines at once.  If you are scheduling an interview for someone other than yourself, determine a journalist’s availability before hanging up the phone.

6. What is the best method (phone, email, Twitter, etc.) for getting back in touch? If you are not conducting the interview, chances are you need to determine when your spokesperson is available.  Once you do, you will need to get back in touch with the journalist quickly to confirm the details of the interview, and you cannot afford for your message to be missed.

Also, no matter who is conducting the interview, once the interview is completed, follow up with the journalist to determine if they require any additional information or a follow up interview.

Need help launching a publicity and media relations campaign? Contact me at Kayleigh (at) sweeneypr (dot) com.

 

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A Break in the Action. Sort of.

It’s the dead of summer, the heat index is above 100 and the media is laser-focused on pretty much any lame story that will get their audiences’ attention. One of my favorites – and I never tire of hearing this – is the “staycation” story. This is a modern version of the “I’m vacationing on Porchville this summer!”

But I have come to learn that Staycation is just one of many of the new breed of vacations being popularized this summer.  Here are a few of the others:

NBAcation: This is when you are locked out of the office – without pay – for an undetermined amount of time.

Daycation: This involves scheduling every friday as a vacation day from June till September to create a virtual 4-day work week. For the record, people in the office hate the guy who does this.

Fraycation: This is when you take two weeks off work, but spend the vast majority of your time worrying about your clients and the security of your job.  Prescription cocktails are required.

Playcation:  No work?  No worries… just fun in the sun.  No one actually ever does this, it is just talked about around the water cooler.

Whattheheycation: This is the unexpected vacation resulting from a power outage that kills all the open documents on your desktop.

Graycation/Greycation: This is actually retirement.

I am writing this post from a remote location today, as the power grid that feeds our building went dead last night.  And so it goes.

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A Daily Dose of Comic Relief

Having a bad day?  Need a good chuckle.  Check out these commercials.

Biz Markie’s is back and he’s got what you need.

A product you never knew you needed. 

http://www.youtube.com/watch?v=JHTPAx9_g2s

Red House Furniture forgets about orange, green, purple and brown people.

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Increase Email Open Rates

A recent study on email marketing by Harte-Hanks revealed both good and bad news about consumer response to email marketing messages.

On the one hand, average email open rates declined to 17% for 2010, down from a 26% average open rate in 2009.  However, the study indicates the drop may be due in part to more users accessing email via smart phones as well as changing patterns in downloadable email images.

Now for the good news…

Overall delivery rates across nine major industry sectors have increased to 95% in 2010, up from 93% in 2009.  Moreover, unsubscribe rates have dropped from .32% to .19%, and bounce rates dropped to 5% from 7% in 2009. And click rates remained flat at 3%.

This means more emails are reaching the customer’s inbox more often, and you have to work harder to continue to increase open rates among a more crowded inbox.

Here are six tips for increasing your email open rates.

1. Consider the Source. Email recipients are more likely to trust a name they recognize. Determine which has the most recognition for your target audience – the organization name, company spokesperson or leadership, or even a mascot – and make that person the “From” name with a corresponding and recognizable “From” email address.  And remain consistent so recipients become familiar with the email source.

2. Short and Snappy Subject.  This seems obvious and elementary, but consider how many email messages your receive daily that you delete without ever opening.  Why? Because it took too long to figure out what the email was about or you lost interest after the first three words.  In an inbox, users typically can only see the first 5 or so words…so try to get your point across fast and with as few filler words as possible.

Don’t settle for being descriptive. If possible, communicate a direct benefit received by opening your email.  For example, “Tips for Email Marketing” is a more descriptive subject line compared to “Increase Email Open Rates”, which provides a more direct benefit to the recipient.

3. Segment Your List.  Take a look at your list and determine if there are natural divisions like customers vs. prospects, age categories, industries and even level of authority that could benefit from more targeted messages.  You can still target all segments with more general messages, but measuring and tracking results of targeted emails will increase the likelihood of the email being opened.  It can also potentially provide insight into behavior of certain target audiences you can apply across a broader marketing campaign.

4. Experiment – The More Scientific the Better. Even if you are satisfied with current open rates, consider there is always room for improvement.  Start with a hypothesis…For example, we get the highest open rates for sales-focused emails on Wednesday afternoons. Now test it…try Monday mornings and Saturday at lunch, Sunday night, etc.  And give it a chance to work…One blast on a Thursday morning will not provide enough data to know if this is a better time; revisit different delivery times consistently for several distributions, collect data on open rates and engagement, and then make an assessment.

5. Repetition.  To have meaningful impact, email communication with your list should happen frequently and regularly.  Expecting stellar open rates from one email push is like expecting to increase sales by 10% by running an ad just one time.  Give email marketing the time it needs to work.

6. Infuse Content Marketing. If it is logical for your business, consider one of two approaches to deliver non-promotional, useful content to email recipients.

Develop and distribute content focused, entirely non-promotional emails periodically to your list.  Provide information that helps solve common challenges or problems; become a trusted provider of information.

Include the same type of content within the context of a promotional email.  For example, to market a new line of food storage containers, an email might provide recipes that store or travel well with the new containers, and include a link to purchase that product.

Keeping with the first recommendation, if recipients associate your “From” name and email address with beneficial information, they are more likely to open your emails. This is true even when the emails are strictly promotional, because they will expect to receive an offer with a relevant and tangible benefit.

Need help strategizing and implementing a successful email marketing campaign? Contact kayleigh (at) sweeneypr (dot) com.

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Memo to Libraries: Change or Die

Once upon a time, you couldn’t read “once upon a time” unless you first visited the local library.  But that’s no longer the case… and it is causing a serious problem.

Due to decreased funding, libraries are short on technology, short on hours and short on visitors.  In fact, library closings have become a viable alternative for many public and even school libraries.

The recently released 2010-2011 Public Library Funding and Technology Access Study concludes that libraries are “grappling with a “new normal” of flat or decreased funding, paired with increased demand for public library technology resources. The result is a mix of the grim austerity, reflected in decreased operating hours and closed library outlets, in contrast with the robust delivery of technology resources that support workforce development, e-government services, and skills training for the competitive global marketplace.”

So what’s a library to do?

On college campuses, the bookless library is not just taking shape, it is taking the place of the traditional library.  As reported in TIME on Monday, “At Drexel University’s new Library Learning Terrace, which opened just last month, there is nary a bound volume, just rows of computers and plenty of seating offering access to the Philadelphia university’s 170 million electronic items.”  And Drexel is just one of hundreds of schools making the transition.

On the public front, big city institutions continue to secure essential funding. The New York Public Library for example is preparing to unveil a transformed main branch that architect Norman Foster says “anticipates the parallel and integrated worlds of electronic digital systems and traditional books.”

Meanwhile, in smaller towns like Kent, Ohio, funding is a little harder to come by.  Kent Free Library has been faced with diminishing state support.  In response, it has reduced its hours and cut its materials budget from $360,000 in 2008 to $120,000 this year.  Library director Stacey Richardson must now market a 1.8 mill continuing levy just to secure necessary operating funds.

As a man who covets his original copy of W. Somerset Maugham’s The Razor’s Edge, and Kurt Vonnegut’s Breakfast of Champions, and still owns his first library card, I am sad to think libraries may one day become little more than glorified Starbucks stores that “fit seamlessly within a neighborhood and provide visitors a place to find a connection.” Think it’s a crazy comparison?

According to the Starbucks website, “it’s the wonderful people you meet that make Starbucks so special.  People like you. People with ideas, passion and curiosity. We’d like to help you have fun, dream big and connect to the people and ideas that interest you. Because we believe marvelous things happen when you put great coffee and great people together.”

According to American Library Association president Roberta Stevens, “Libraries have been and are continuing to transform themselves to be responsive to the needs of the populations they serve.  Libraries are busy because they are central to the lives of millions of families, students, older adults, entrepreneurs and those who require assistance in weathering the economic challenges of the past few years.”

Maybe we should just put Howard Schultz in charge of this issue and see what he can work out.

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What’s more important than strategy or creative or execution?

I have been in this business of marketing and public relations for more than 30 years now.  All of it on the agency side.

During that time I have had the opportunity to work with and represent hundreds of organizations, from global industry leaders to one-person start-up businesses.

And I can state without hesitation that the single biggest oversight of most is the inability or unwillingness to set and document goals and objectives before planning and implementing marketing initiatives.

Don’t get me wrong, there is almost always a general agreement that the organization knows what it wants to accomplish – we want to increase sales, we want to successfully launch a new product, we want to crush the competition, we want to change market perception of our company, we want to become the industry leader – and some might accept these vague, abstract and intangible intentions as goals.  And perhaps they are.

But without their companion – precise, tangible, measurable objectives – they are little more than ideas.  And unless both are committed to paper and shared across the organization, they are simply ideas floating through the atmosphere.

The best strategies, the best creative and the best implementation – even if they win prestigious awards – amount to nothing more than a bag of crap if they do not achieve the specific goals and objectives they were intended to reach.

But if there are no specific, concrete, documented and shared goals and objectives that can be measured and analyzed, how can you ever hope to validate your achievement?

“Well,” you might say, “This is both obvious and ridiculous.  Every organization – particularly industry leaders – have documented goals and objectives that drive their ongoing and continuously evolving marketing and public relations initiatives.”

Really?  Please send me a copy of your current goals and objectives.  I would like nothing more than to give you credit for doing the right thing.

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Sharks & Jellyfish & a 10 Mile Solo Swim! Oh My!

When Leanne LaFave, a triathlon-training buddy, told me she was going to do a 10-mile solo swim in the Intracoastal Waterway this summer, I thought she was crazy.  Five hours in jellyfish infested waters; what was she thinking?

Even though Leanne will be the first person to do this on August 13, 2011, there was no doubt in her mind that she can complete the swim.  Her goal is to raise $18,000 for ZOE Ministry, an organization dedicated to transforming the lives of African children orphaned by HIV/AIDS, war, disease, famine and other causes.

“I participated in a mission trip to Africa for ZOE Ministry in 2006 that was life-changing,” said Leanne.  “Ever since I interacted with these children on my mission trip, I have been brainstorming ways to continue helping ZOE Ministry.  What better way to do that than combine my love for swimming with raising awareness and funds for ZOE.”

This funding will offer 60-80 orphans training and access to resources in farming, animal husbandry, small business, health and hygiene, HIV/AIDS prevention, housing, education and child rights.  The skills these orphans learn will give them the ability to pull themselves out of poverty in 2-3 years.

Her story was so compelling that I jumped at the opportunity to help her increase awareness.  It has been one of the most rewarding non-profit experiences I have been involved in.  I love telling her story to media, who have been excited to cover it.

Her passion and drive for completing the swim is relentless. She never complains about the hours of swimming she puts in each week or all the speaking engagements, committee meetings or fundraising efforts.  It is amazing what people can do when they are inspired and passionate for a cause.

Want to learn more, follow Leanne’s blog or donate?   Visit www.icw10.com.

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4 Marketing Strategies to Enhance Customer Retention

A recent study by Forbes Insights in association with Coremetrics reveals customer retention is becoming a greater marketing priority. In fact, more than half (52%) of the marketing executives cited customer retention as the top priority, and 39% of those plan to dedicate the largest piece of their budgets in support of customer retention.

As marketers, we know the best place to increase sales is from current customers. So what’s the best way to market to your current customers besides loyalty/rewards programs and promotional pens?

1. Custom Publishing. Consider developing custom content in the form of a publication dedicated to your current customers. Develop a regular publishing cycle, pre-plan editorial calendars and seek feedback from customers on how to make the content more relevant. The key is to create content that is mostly non-promotional. Share content that meets a common need or solves a common problem faced by the same customers that use your product or service. And make sure your publication is free and easy to access, depending on the customer’s preferences (print or digital.)

2. Continuing Education. Whitepapers, webinars, tip sheets, instructional videos and even in-person workshops are all great ways to provide your customers with more information on how they can use your products or services. If customers are already using your product and happy with the results, show them how to get even better results to they will turn to you for advice next time they have a problem or need to purchase a solution.

3. Events. You probably attend trade shows to meet with distributors and media; and you probably host events for prospects. But consider hosting an event exclusively for existing customers. This provides an opportunity to express your gratitude for their loyalty, honor any outstanding partners or clients, facilitate conversation among customers about your brand and communicate information to a highly engaged audience on new products and services that will enhance their current experience with your brand.

A live event not in the budget? Consider hosting regular Twitter or Facebook events that provide a venue for customers to connect and share with one another. This will provide a “fly-on-the-wall” view of conversations taking place in the marketplace about your brand as well as industry issues.

4. Sneak Previews. Provide the latest information on new products and services to your loyal customers before making a public announcement. Make sure your customers know they are getting first dibs. For example, one of our clients is launching a new online resource. Before making the official announcement, the company offered100 of its most loyal customers the ability to test the new service . In addition to giving his customers a “sneak peak”, it also opened the door for customers to provide feedback that contributed to revisions in the final stages of development.

This can be successful even if you are not introducing something new. Instead, offer an exclusive behind the scenes about your company that your customers might find interesting or useful. For example, local candy shop, winery and brewery tours are typically popular. And the tour strategically ends right in their retail store.

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Is This Social Media Marketing or a Ponzi Scheme?

It’s UP2U, so UBdaJudge.

Perfetti Van Melle is gearing up to introduce Mentos UP2U, its first stick gum sold in this country. The initial advertising efforts will be focused in social media like Facebook.

To get its Facebook fan page started, PVM offered the first 1,000 visitors who clicked on the “like” button free gum in a promotion that began on June 13 and ended on Wednesday.  Nearly 100,000 signed up, and 99% of them did not get gum.

Phase two of the social media plans happen next month!  An invitation will be made on the fan page, asking those who “like” the new product to provide the name of friends they would want to receive samples.

Is it just me or does this sound like a cross between a classic pyramid scheme and the ever popular Ponzi scheme?  Mehmet Yuksek, executive vice president for North America at PVM says, “The strategy to introduce Mentos UP2U is very much 360-degree marketing, starting with very compelling and unique social media content.”

Compelling and unique?

COMPELLING AND UNIQUE?!?

I don’t want to pass judgments or jump to hasty conclusions, but I think we’ve passed the point where “free gum” and “give me the name of your friends” are considered clever social media.  I’m just saying.

 

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TV News Reporter Shares Secrets to Landing Coverage

For this week’s blog post, we spoke with News 14 Carolina reporter Andrea Pacetti in Raleigh, NC, to get her top tips for securing TV media coverage. Prior to her current gig, Andrea launched the network’s Coastal newsroom, acting as bureau chief and Morehead City’s first reporter. She also previously worked as a reporter and producer for WTWO in Indiana.

So, from the mouth of a reporter, producer and bureau chief, here is what you need to know about landing coverage on TV.

What method should public relations professionals use to pitch TV reporters?

Emails are usually the most convenient way to receive a pitch, and sending a follow-up email as the event gets closer is great as well.

Phone calls can also work; however, you should always send a follow up email with the event information after a phone call. If you are a pitching to a particular reporter, he/she may not be working the shift or day when the event is, so an email will allow him/her to pass the information along to another reporter. Also, I have had occasions when I was talking to a PR professional and then immediately been sent to cover breaking news. In cases like that, an email has reminded me to follow up with assignment editors or my news director on the event.

When talking to a reporter, I’d always ask what they prefer. Some reporters hate getting phone calls with pitches but will respond to an email, for example.

What time of day should public relations professional pitch TV reporters?

PR professionals should try to keep in mind typical TV deadlines and avoid those “crunch times,” which are about an hour or so before deadline. This is typically when a reporter will be under pressure to finish a story or be preparing to do a live shot. A normal day-shift reporter will probably have to get stories in for the noon show and the 5 p.m. and 6 p.m. shows. In that case, mornings and early afternoons are usually good. If you are pitching a producer, avoid contacting them during a show.

What is the best approach to getting TV reporters to cover your event?

Sending media invites and following up with phone calls is a good approach. Keep in mind, reporters usually don’t get to decide what news they are covering. They can pitch ideas in story meetings, but there is no guarantee they will get to cover a story they pitch. So it’s best to send emails to the TV station’s assignment desk and news directors as well, so the story is on more than one person’s radar.

Also, it’s always better if you can personalize the pitch to a reporter or station. You will be more likely to get a response than if you pitch in a mass email.

The best way to get a story covered is to connect your event/story to timely news.

Can you share an example of a recent pitch that was exceptional and why it was exceptional?

While Special Olympics is always a great story to cover, sometimes stations will just cover it with a generic shorter story since it happens every year. However, the Special Olympics PR staff took steps to make it much more attractive for us to cover this year.

They had several unique athletes and coaches who had already agreed to do interviews. We were able to do a personal story about one of the athletes, and it was different from other stations’ stories. The PR staff also was able to work in a timely angle, offering us interviews with athletes/coaches who would be traveling to the World Special Olympic Games in Greece. Personal, unique, timely–great pitch!

Can you provide three tips to consider when pitching TV reporters?

1. Try to have a “news hook” to connect with your story. Most stations don’t like covering events for events’ sake. They will be much more likely to bite if there is a connection to timely news.

2. Let them know what will be there visually for them to shoot. The worst thing for TV reporters is to go to the event and there’s just a bunch of people sitting and eating in a boring room. Let reporters know if there is going to be activities, displays, puppies, anything that will make good TV.

3. Let them know who will be available to talk and when. If the CEO of a big company, a politician or celebrity is willing to do interviews, make sure the reporter knows that. While, of course it’s best if the interviewee is flexible. However, if a spokesperson only has a certain availability (before a speech, after a dinner), let the reporter know that too. Depending on the reporter’s deadlines, he/she may only be able to attend a portion of the event. Knowing they will be able to get an interview helps them feel confident they can turn the story.

Can you provide three things public relations professionals should avoid when pitching TV reporters?

1. Avoid lengthy pitches with lots of attachments. Reporters get lots of emails every day so keep it to the point with the most interesting information first. If a reporter is interested in more information, they will follow up. Also, don’t make the reporter dig for the basic info, especially the where, when and contact information. Always put the contact at the top, including a cell phone number & email. If there is additional information, it is probably better to include it in a link as opposed to an attachment.

2. Avoid a “one-size-fits-all” approach. Get to know the shift the reporter works, who works what beat, and the types of stories a station covers so you can pitch relevant stories.

3. Don’t pressure the reporter for an on-the-spot commitment. Unless it’s a huge event, in most cases it is hard for reporters to let you know for sure if they will be there until the day of the event. Larger stations with more resources are more likely to commit; however, at a station with only a few reporters, reporters are routinely pulled off stories they had hoped/planned to cover because of breaking news.

Does providing an exclusive make TV reporters more likely to cover your event/news?

In general, exclusives are attractive to TV reporters; however, it also depends on the topic and who the exclusive is with. It may be good to gauge the station’s interest in the story and the potential exclusive first. If the topic/event is not something that the TV station is interested in, an exclusive may not change that, and you could risk alienating other stations who are not offered an exclusive.

Thanks again to Andrea for her offering her insight on how best to pitch TV media.

Any recent success stories with TV or have additional questions for Andrea? Share and post below!

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Promoting without Gloating

It is certainly easy to continue to beat your chest and tell your customers and prospects how amazing you are, what contracts you won, what awards you won and how much your customers love you. But typically this type of communication is only good in moderation. Customers want to know they are working with an industry leader or a successful company, but too much of a good thing can be overkill.

So how do you promote your company without constantly gloating? I recently received an email from iContact thanking us for our loyalty and feedback. At first glace it seemed like a heartfelt thank you. However, the more I read it the more I realized iContact was using this as an opportunity to communicate its accomplishments, including its expanding client roaster, upgraded technology and its Inc. 500 rating.

The message was carefully crafted and it did an excellent job of communicating iContact’s accomplishments without beating its chest too much.

Dear Jennifer,
On behalf of the entire iContact™ Family, I want to personally thank you for your continued loyalty and feedback throughout the year.

You and over 65,000 other customers have again made us the number one fastest growing email marketing company in the SMB market and a member of the Inc. 500 list.

As you are probably aware, over the last several months iContact has greatly enhanced its product by adding new features and functionalities such as:

  • iPhone and Android applications
  • Our new MessageBuilder™ for creating beautiful email messages
  • More customized templates
  • iContact for Salesforce

The response from our customer base has been overwhelmingly positive.

Our development efforts are driven by the knowledge that email marketing continues to generate the greatest return on investment. Email provides the most effective targeted and
personalized customer marketing. No other marketing channel allows for such easy, targeted and absolute customer tracking.

If you are not taking full and frequent advantage of email marketing, you are missing out on a tremendous opportunity to gain, educate and retain customers. Check out our newest
features.

Have an immediate need? Call 1.866.803.9462 or contact our support team.

Cheers,
Ryan Allis, Co-Founder and CEO
Email Marketing

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Good News for Vending Machines: Americans Bought $64 Billion in Snacks Last Year.

Packaged Facts just released its newest report on Snack Foods in the U.S. (4th edition).  And apparently “meals” (breakfast, lunch and dinner) are slowly but surely being replaced by snackles (just what you want, whenever you want).

In fact, the report predicts that Americans will plow through $77 billion worth of snacks annually by 2015.

According to Vending Marketwatch, this growth in snacking is being fueled by “less frequent restaurant dining, frenzied lifestyles that encourage on-the-go eating, a growing tendency to replace meals with several smaller snacks, and marketer efforts to combat the obesity epidemic by developing healthier snack foods that still taste appealing.”

Implicit in this last point (and not by accident) is the idea that a lot of packaged snacks are healthy.  And while it appears to be true that consumers have a larger selection of snacks to choose from – many of which claim to be “better for you” – I am guessing that the vast majority of those billions of dollars can be traced back to the four basic snack food groups – chips, soda, candy and cookies.

Still, it must be noted that even these traditional snack favorites contain less sugar, less fat, more nutrients and a host of special additives. So, snack on America… and don’t be afraid to include fruits and veggies with your snackles.

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From Monkey Business to Weinergate… What have we learned?

Considered a serious frontrunner in the 1988 U.S. presidential elections, Gary Hart did what so many politicians before and after him did… he lost his way.  Like the Kennedy’s before him and John Edwards and Bill Clinton after him, Gary Hart allowed himself to go where many men had gone before, but shouldn’t have.

Most recently, Anthony Weiner likewise acknowledged that he too was skipping along a slippery slope and found himself in a place where two paths diverged in a wood… and he took the one most traveled by.

Hart and Weiner both denied the initial reports of their bad behavior, only to admit the truths later when confronted with all the facts.  And while Weiner is holding firm to his conviction to stay in office, Hart actually pulled out of the 1988 presidential race… only to reappear seven months afterwards when public opinion polls led him to believe he had a shot at getting elected.  But as he soon discovered, opinion did not translate into votes.

And so it would seem that some things never change.  Men make mistakes, men get caught, men deny bad behavior, men finally fess up when they realize there is no alternative, and they spend the rest of their careers trying to make things right… whatever that means.

As far as I can see, the only thing that has changed through all the years is the technology involved in the revelation of their activities.

 

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5 Considerations Before Diving Into Daily Deals

The daily deal industry has exploded over the past couple years. The industry is estimated to be worth $1.25 billion, and according to Bloomberg, Groupon will seek an initial public offering of about $20 billion. Also, sites like Groupon and LivingSocial have become so popular now Facebook, Google, Amazon, and AT&T are jumping on the bandwagon.

So with the daily deal market all a buzz, should local and national businesses be taking advantage of the opportunity? As with any marketing strategy, it all depends on your goals and your target audiences. Below are five points to consider prior to implementing a daily deal.

1. Document your goals and expectations: If you do this upfront, it will ensure you have a benchmark to measure the campaign. Also, share your goals and expectations directly with the daily deal sales associate to determine if your goals/expectations are realistic, and if he/she can provide case studies of similar services/products that achieved similar goals.

2. Identify the demographics: The demographics of the daily deal sites are pretty similar. For example, both Groupon and LivingSocial reach mostly females who are 35 years old and below, well educated and are making $50K plus. This clearly explains why spa services tend to do well.

In fact, according to an article in Forbes magazine (August 20, 2010), one of Groupon’s most successful sales was a 90-minute hot stone massage at SpellBound BodyWork in Chicago. The retail price was $220, Groupon price was $55, and they sold a whooping 4,960 stone massages.

You can find the demographics here for LivingSocial and Groupon.

3. What markets does the daily deal site reach: This sounds like a given, but if you are conducting a national campaign and your goal is to drive traffic to specific locations, check to ensure the markets you are targeting have subscribers. While the major markets are typically covered by both LivingSocial and Groupon, Groupon has about 2.5 times the subscribers than LivingSocial does.

4. Can you handle the demand? Certainly you cannot expect to win big like the spa in Chicago did; however, be sure you can handle an increase in product or service sales. The last thing you want is to disappoint first time customers, because they will more than likely not be back.

5. Develop a marketing strategy for daily deal customers: This is hands down the most important aspect of conducting a daily deal. It is imperative to develop a strategy to increase sales from your daily deal customers AND convert them to loyal customers. If you don’t achieve repeat business, then you are likely never recouping your costs from the first sale. Consider things like offering daily deal customers an incentive to join your email database, upgrade options to their original purchase or developing a specific price structure for daily deal customers for their second and/or third purchases. After all, you already know these customers like deals and are probably not willing to pay $220 for a stone message when they got it for $55!

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Online Media: Just as Powerful as National Print/Broadcast Coverage

Let’s be honest, when most people think of successful consumer publicity, monthly glossies like Real Simple and Good Housekeeping are at the top of the wish list. However, securing coverage with the right online media sites can make just as big of impact for your brand and/or product and help support organic search engine optimization.

At a time when the number and size of traditional print consumer magazines is shrinking and competition for prime editorial coverage is fierce, the online magazine industry is growing and online publishers are learning to deliver content in a format familiar to magazine readers.  In fact, a recent article in the New York Times highlights The Thriving (Online) Shelter Magazine Industry.

Following are important reasons your publicity and media relations campaign should include an online component:

1. Focused target audience. As the New York Times article identifies, many online publications are focused on one particular niche or topic.  For example, an online shelter magazine is entirely dedicated to design while a national glossy like Good Housekeeping may only have five pages worth of home décor and care tips.  There is more opportunity for your company or product to be featured in an online publication dedicated entirely to one subject.  Also, the publication’s audience is already interested in the topic, otherwise they wouldn’t be on the site.

2. Coverage appears sooner. Typical lead-time for a national consumer print publication is about 6 months.  That means even if you start pitching today, the earliest you will see coverage is November.  Online magazines and news sites operate on a much shorter editorial cycle, providing an opportunity to secure quick media coverage.

3. Coverage lives on. Once an article is published online, it exists on the Internet indefinitely, while print pubs are often tossed or recycled after reading.  Online media coverage has the longer shelf life, and, if it is positive, serves as a testimonial for your brand for consumers conducting online research for years to come.

4. Drive consumers directly to a website. Often online media include a link directly to a product or service website.  This can make measuring online media simple.  With Google Analytics properly set up, it is easy to track how much direct traffic a particular article resulted in, and whether any of that traffic converted to sales.

5. Enhances organic search engine optimization:  If a well-known media site, especially one with a good Google page rank, includes a direct link to your site, it will help to increase your organic search engine optimization.  Media sites are seen as more credible sources by search engines than your average site.

6. Reach mobile consumers. As we shared in our recent post on QR Codes, 1 in 2 Americans will have a smartphone by this Christmas.  Online media is easily accessible to smartphone users through apps and mobile sites.

7. Gain feedback. Some online publications – those not developed in e-reader formats – provide readers with the capability to post in response to articles.  Marketers can gain feedback about their company/products and even respond to consumer comments/concerns/questions.

8. Powerful reach. A common misconception is that online publications do not reach nearly as many readers as traditional media. Whether it is the online counterpart of print media or an online-only publication, these sites reach large numbers of unique monthly visitors.  Find the site’s online media kit or use free tools like compete.com or quantcast.com to identify an outlet’s monthly visitors.

9. Real-time sharing. If a reader thinks your product or story is useful or compelling, they can share a link to your story immediately.  With print coverage, pass-along readership has value, but often takes longer to occur.  With online coverage, your message has the potential to spread faster and bypass geographic barriers.

Need help launching a traditional and online publicity and media relations campaign? Contact me at kayleigh (at) sweeneypr (dot) com.

 

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Remember When Being Clever and Telling the Truth Were Not Mutually Exclusive?

You would think an iconic figure like Mr. Clean would be synonymous with truth, justice and the American way.  But you tell me.  Is the new Magic Eraser 30% larger AND 30% more durable or is it just 30% larger and some other percentage more durable?

And what is it 30% larger than?  Oh, wait, if you look down in the lower left corner and get out a magnifying glass, you will see that it is 30% larger than its old self.

Just yesterday, Kathy ran up to the store to take advantage of a special on Arm & Hammer toothpaste that was $.75 cheaper per tube if you purchased four tubes.  But when she arrived home – pleased with her  $3.00 savings – she learned that the tubes are significantly smaller than the old tubes.  In short, you pay less because you get less.

Did you know that in the food industry, many manufacturers have adopted something called the “clean label” approach to packaging, wherein you only tell consumers what you think they want to hear.  Terms like “natural” and “wholesome” and “found-in-the-cupboard” are preferred over terms like “additives” and “processed.”  It is nothing if not confusing.

The real problem with all this – or at least one of them – is the assumption that consumers can not be trusted with the truth.  Really?  I am pretty sure that when Gary Dahl launched the Pet Rock craze back in 1975, every consumer who bought one (or several) knew exactly what they were buying.  No one really thought they were pets.

So, here’s an idea:  Tell us the truth (You want answers?).  Keep it transparent (I want the truth!).  Be clever if you want to (You can’t handle the truth!).  But don’t play games with us (Well, we appreciate that but you are under oath now and I think as unpleasant as it may be we’d all just as soon hear the truth.).

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Content Marketing: Creating Value for Target Audiences

Content marketing is nothing new.  However, we see so much “noise” being created on and offline from online and traditional press releases to social media sites and sites set up just for organic search engine optimization purposes that we wanted to take the opportunity (prompted by a recent Cleveland Social Media Club meeting) to revisit why generating truly valuable content for your target audiences is imperative and beneficial.

Content marketing is the process of developing and disseminating relevant and valuable content to customers and prospects.  The goal is to engage and ultimately drive an engaged action from consumers.  The key benefit for customers/prospects is they receive information that benefits them, and the reward for the business is it becomes a trusted resource when a customer/prospect is ready to take action on a related product or service.

Examples of content marketing include educational microsites, expert blogs, education videos, useful smart phone apps and small bits of information disseminated through social media.  Even creating feature articles for magazines is a good example of content marketing.

Take this article that appeared in TFM Facility Blog.  It’s providing relevant content for facility managers when selecting LED lighting.

Below are a few tips on developing/distributing content that will truly benefit your target audiences.

Build Content Around Customer’s Pain Points: In order to develop content that is valuable for your customers and prospects, develop a clear understanding of the things that make them tick as well their challenges.  Once you understand the type of information your customer needs, it is easy to develop content directly addressing topics they care about.

Identify Channels of Distribution: It is absolutely essential to know where and how customers/prospects get their information.  This of course is different for every industry.  If your customers/prospects are not using Twitter or Facebook, no matter how good your content is, it is not going to reach them. Don’t know the best way? Conduct a survey.

Develop a Strategy: Develop a clear editorial calendar to guide your content.  What exactly will you publish, when and how often? And yes, this even goes for Facebook and Twitter content.  Plan topics in advance and then modify as needed based on current events and emerging trends.  A little work up front can save time and frustration in the end.

Content Should Change Behavior: The goal with content marketing is to make a connection with customers/prospects that will eventually lead to profitable action.  The first step is developing content that is important and relevant to the audience.  But in order for the content to be an effective marketing strategy, marketers need to find a way to relate that content to their company’s message, communicate indirectly how a product or service eases a pain point, and encourage a change in behavior that benefits both the customer and the business. Not seeing behavior change? Test new content and delivery methods.

Understand Impact on the Bottom Line: It is simple to track and measure microsite hits, blog visitors, followers, likes, circulation, etc. But go beyond those statistics.  When implemented successfully, content marketing should drive profitable customer actions.  If your content marketing strategy is not helping to achieve your goals (increasing qualified leads, driving sales, saving money, increasing customer satisfaction, etc.), it is not truly effective and needs to be revised.

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A Simple Memorial Day Thank You

This past year has been a difficult one for both my husband and myself as he defended our country on his second tour to Afghanistan from mid-2010 – early 2011. I can honestly say that our lives have been changed forever, probably more so his than mine.

As we were filling our calendar this week with Memorial Day plans, it hit me that I had avoided reflecting on the true meaning of Memorial Day. I wanted to take this opportunity to thank all the troops, families, friends, non-profits and companies who support our brave men and women, and recognize those who have made the ultimate sacrifice.

In memory of my husband’s friends, we will never forget their courage and dedication to our country:

Capt Phillip Dykeman, USMC
Capt John Maloney, USMC
1st Lt Joshua Palmer, USMC
SSG Kyle Wehrly, USA
SSgt Joshua Cullins, USMC
Sgt Garrett Misener, USMC
Sgt Michael Roy, USMC
Sgt Joshua Frazier, USMC
Sgt Joseph Bovia, USMC
Sgt Frank R. Zaehringer III, USMC
HM3 James Swink II, USMC
Cpl Carlos Gilorozco, USMC
Cpl Brett Lundstorm, USMC
SPC Daniel Sesker, USA
Cpl Joshua Synder, USMC
Cpl John Bishop, USMC
Cpl Stephen Sockalosky, USMC
Cpl Jacob Tate, USMC
LCpl Joseph Giese, USMC
LCpl Maung Htaik, USMC
LCpl Terry Honeycutt Jr., USMC
LCpl Dakota Huse, USMC
LCpl Michael Geary, USMC
LCpl Timothy Jackson, USMC
LCpl Joshua Twigg, USMC
LCpl Kyle Brown, USMC
LCpl Joshua Scott, USMC

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Is Social Media Klout an Incurable Disease?

Believe it or not, a lot of people were afraid of Lady Gaga when she first captured the nation’s attention in 2008.  Before her, they were afraid of Madonna.  Before her they were afraid of David Bowie.  Before him they were afraid of Elvis Presley. And so on and so forth.

New can be scary; not just the new “thing”, but the possible affect or impact of the new thing.  Once upon a time, people were afraid of cars and electricity.  They were also afraid of radio and TV.  They were afraid of the Internet and e-mail.  And now they are afraid of social media.  And so it goes.

Simon Dumenco wrote an awesome column today about social media influence, questioning whether we have reached the end of times… and – more seriously – reminding us that there is a lot of nonsense going on with the valuation of social media and social media influencers.

Using Klout as an example, Dumenco points out that their algorithms identify Snooki, Lady Gaga, Satan and Jesus Christ as some of the higher ranking social media influencers. Draw your own conclusions.

I think the real point here is that social media – like traditional media – has the potential to be used wisely or poorly.  It can be effective or ineffective.  It all depends on how it is used and who is using it. In short, it’s up to us.

 

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Branding Doesn’t End With the Marketing Department

Lush, a manufacturer and retailer of fresh handmade cosmetics, serves up a very powerful brand experience when you visit their retail stores. I was just at a Chicago store in April and had the opportunity to visit a Philadelphia store this week to stock up on my favorite Lush products. My recent experience at both stores was very much the same.

Not only are the employees excellent sales associates, but they are very well educated on the products. They openly share their favorite Lush products and once they determine what you like, they immediately rush you to the sink and the product testing begins.

The sink is where the magic seems to happen. Sales associates lather you up with the latest soap or scrub and you get to experience what makes Lush products so fabulous. On my most recent visit, the sales associate applied Ocean Salt Cleanser to one of my hands. As soon as my hand was dry she told me to compare it to my other hand, and just like that I was sold. The Ocean Salt Cleanser made my skin feel softer and actually look brighter.

The sales associates court you throughout the entire store and share information about what’s in the products and why it’s good for your skin. While this can sometimes be overwhelming, the Lush store employees strike a balance between shopping with your best friend, being passionate brand ambassador and a good sales associate.

Their passion seems to override the fact that they are up selling you on almost everything you are buying. And I’m sure the longer they keep you in the store the more likely you are to spend more money.

Shopping at Lush is truly a brand experience and something the company has worked very hard to perfect from store design to employee and customer interaction. If you never had the opportunity to visit Lush, stop in next time and experience how the company’s employees serve as its front line brand ambassadors. It is clearly a reminder that branding doesn’t end with the marketing department.

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How To Use QR Codes

We just returned from the LightFair International trade show in Philadelphia and noticed lots of exhibitors using QR codes creatively in booth signage, literature, product displays and much more. So, we thought the post below on QR codes deserved another week on top. Have other examples or case studies on using QR codes creatively? Tell us more in the comments section below.

______________________________________________

QR codes are two-dimensional bar codes that when scanned by a smart phone display a website, coupon, photo, video or more information.  These black and white, pixilated squares can be found on and applied to almost on all types of media from posters,  and point-of purchase displays, to email, direct mail, videos, ads and even business cards.

Why QR Codes Are Important

According a Nielsen forecast from 2010, 1 in 2 Americans will have a smartphone by Christmas of 2011 – a dramatic increase from the mere 1 in 10 Americans with smartphones in the summer of 2008.

In short, adding QR codes to your marketing strategy provides another way to reach the rapidly expanding smartphone audience and provide your customers and prospects with more information.  If used properly, QR codes can work with and enhance your communication strategies by offering more benefits than simply directing mobile consumers to a website, Facebook or Twitter page.

There are endless ways to utility QR Codes.  Below are a few ideas on how to take advantage of these bar codes in your next marketing campaign.

1. Integrate print and digital campaigns: Add QR codes to direct mail, posters and print ads to direct users to a specific web landing page.  You can use a different code for each medium to track which strategy is most effective.  Also,  you can test different landing pages to determine which one your customers and prospects are responding favorably to.

2. Share multimedia: Use a QR code to direct consumers to a video or photos that provide more details, provide instructions or after purchase information about your company, product or service.

3. Offer a special promotion or discount: QR codes can display coupons or discount codes on a user’s smartphone, encouraging product trial.

4. Share media coverage or customer reviews: Include a QR code on a point of purchase display or directly on product packaging to share customer reviews and even positive media reviews .  This can help a consumer with their purchasing decision quickly, and increase the odds they make a purchase that day.

5. Explain complicated information: Whether it is an ad, product label or email blast, there is often just not enough space to effectively communicate important health, safety and ethical considerations for your brand.  Enlist QR codes that provide additional important information when scanned.

6. Support online retail sales: Use QR codes on any media, from retail window signage to emails and Facebook to direct consumers directly to an e-commerce site. You can even promote a particular product or group of products by showcasing them in an ad and then using a QR code to send consumers to a shopping cart already filled with those items.

7. Streamline contact information: Business cards, postcards and print and online ads can get cluttered with too many links to websites, Twitter profiles and Facebook pages.  Add a QR code that can display all that information directly on a smartphone screen and be stored for future reference.

8. Build your email database: Have QR codes direct consumers to a form to sign up for your email list, but be sure to provide a compelling reason why they should sign up.

9. Provide customer service support: QR codes can be designed to make a phone call directly to your customer service department for consumers who have questions and want to speak to a live person.

10. Support social media connectivity: Direct users to your Twitter page or Facebook to grow your followers.  Again, be sure there is a clear incentive – more information, discounts or giveaways – for consumers to connect.

With a bit of creative thinking, there are endless possibilities for using QR codes to enhance your marketing efforts.

 

 

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American Express Direct Mail Secrets Revealed

This year I started taking note that my husband and I have been bombarded with direct mail from American Express. It seemed like once a week the pieces were coming in and there was typically a slightly different twist on the offer.

So I started saving each piece to compare the approaches. While some of what I saw was direct marketing 101, it was helpful to be on the receiving end and determine what we can learn from a company that clearly has direct mail down to a science.

Envelope: American Express started selling on the front and back of the envelop. Each envelope was used to highlight the offer, and even provided a call to action.

Different offers: Each direct mail piece offered a different incentive to become a customer from cash back, to gift cards and travel bonus points. Since American Express doesn’t know what offer we might respond to, they change the incentive each time with the hopes they will eventually hit our sweet spot.

Consistency: Within a 3-month time frame, we have received at least five mailings. American Express has consistently stayed in front of us and their approach is working. In fact, I just asked my husband the other day if he thinks we should get an American Express card.

Multiple pieces: Each mailing included at least 2 pieces of mail, the majority of them actually had 3. It is certainly harder to ignore more components. Plus it demands a little more of the recipient’s time to sift through the pieces.

Scanable headlines: No matter the offer, each piece had scanable headlines, bullets, sidebars, bolded copy and all capital letters drawing attention to the benefits and offer. In less than 5 seconds the recipient can get a quick overview.

Clear call to action with a deadline: All the pieces have various calls to action. “Apply now at …”, “Apply today and bring on the rewards,” “Get a decision in as little as 60 seconds, visit…” Also, each direct mail piece had a different deadline associated with it so the recipient was encouraged to act sooner than later.

P.S.: Every letter had a “P.S.” at the bottom.

Trackable results: Each letter contained a different toll-free number so American Express can track what offer the recipient is responding to. Also, a unique RSVP code was provided on each letter.

Next time you need some ideas for your direct mail campaign, look no further than your own mail box.

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When Your CEO Smokes More than Tobacco.

It’s bad enough when your CEO looks like a goober, but when he starts talking nonsense that threatens to undermine your entire brand, what do you do?

According to the Associated Press, “The head of cigarette maker Philip Morris International Inc. told a cancer nurse Wednesday that while cigarettes are harmful and addictive, it is not that hard to quit.”

Says CEO Louis C. Camilleri, “We take our responsibility very seriously, and I don’t think we get enough recognition for the efforts we make to ensure that there is effective worldwide regulation of a product that is harmful and that is addictive. Nevertheless, whilst it is addictive, it is not that hard to quit. … There are more previous smokers in America today than current smokers.”

“Whilst?” Clearly somebody has gotten into the medical marijuana cabinet.

Don’t get me wrong, I am one of those people who believes other people have the right to make their own choices.  And while I believe it would be better for everyone if no one smoked at all, I am not forcing my opinions on anyone.

But this arrogant jackass needs to check himself before he ruins what little reputation his company has left. Anyone who has ever smoked – and that includes me and Barack Obama – knows how incredibly impossible it is to quit.

So if you’re the head of marketing and communications at Philip Morris, what do you do?

Step One:  Confront CEO Lou with the truth and recommend sensitivity training.

Step Two:  Tell him to sincerely apologize for making cavalier statements about a life and death subject.

Step Three:  Don’t allow him to spin the story with obfuscated messaging.

Step Four:  Tell him to quit smoking publicly to show us all just how easy it is.

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Step One: Admit We Have Fallen Down a Rabbithole.

The Wall Street  Journal reported today that Easter boosted April retail sales and allowed retailers to experience continued momentum, “posting strong sales.”

Well that’s good news.  Now everyone can go back to work, companies can start spending again and all will be right in the world.

The End.  But wait… according to this WSJ article, the only stores that actually showed signs of life were Costco and teen retailers.

Target posted a 13% gain, but it was below what analysts expected. J.C. Penney’s same-store sales were significantly below what was expected. Kohl’s posted a 10% gain, but were projected by analysts to hit 15%. On the luxury side, Saks and Nordstrom also failed to meet expectations. Gap is scrambling, Sears is running scared and Big Lots is in decline.

So what is really going on in this fantasy world? According to the same article, nearly half (43%) of Americans say gas prices are having a significant impact on their spending and budgeting decisions.

But, of course, gas is not our only problem. There’s the massive debt and the lack of jobs and the high cost of war and the lack of healthcare insurance and skyrocketing city, state and federal taxes, and on and on.

And worst of all?  The left and the right simply continue to bicker and argue and disagree and point fingers and call names… as if they don’t realize or don’t care that we are down the rabbithole. But we are.  And it is time to admit it so we can set about getting out.

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Why Media is Ignoring You

Just because media does not respond, does not mean the media contacts are not interested in your message.  In fact, there are numerous reasons why media may not respond to your news release, pitch, press kit, etc.

1.  Too much to review; not enough time: Media receive hundreds of emails, phone calls, voicemails, envelops and faxes a day.  It is impossible for media to respond to every single piece of communication they receive, whether they are interested or not.  Otherwise, they would never meet deadlines.

2. Not a fit for their beat: Your news release or pitch may not be the best fit for their beat.  While media database programs like Vocus, BurrellesLuce and Cision help identify beats, their contacts are not 100% accurate (in most cases they are only about 50% accurate).  Also, in light of all the media layoffs and publication closings, reporters are taking on additional beats or new beats.  The most effective way to ensure you have the best contact is to double-check the news outlets’ website or simply call to confirm the contact.

3. Holding for future use: Media often hold onto news releases, media kits, pitches, etc. for future use.  Perhaps the information might be a good fit for an industry round-up story.  Or your story is “evergreen” and can wait.  One way to reduce this from happening is to tie your story into current events, holidays, seasons, etc.

4.  No additional information needed:  This is a good scenario because it confirms all the important facts were included in your media communication.  Also, reporters often do not have time to conduct interviews or chase down pertinent information, especially when they already have what they need.

5. Did not receive release, press kit or pitch:  Spam filters are the biggest culprits.  Be sure your email communication does not include spam words.  Check http://workyourleads.net/archives/82 for a list of words that trigger spam filters.  Other forms of communication like faxes and even snail mail can get lost in the sea of paper media receive.

6.  Email subject line or headline wasn’t interesting: The media have very limited time and are typically on deadline.  Therefore, they scan email subject lines and news release and pitch headlines to determine if they should read on.  Be sure your email subject lines, news release and pitch headlines are short, catchy and relevant.

7. Not interested in your story: Sometimes you may have what you think is the best story, but the media contact is just not that interested for one reason or another.  However, keep in mind that just because one media outlet is not interested, does not mean another reporter will not bite.  Different media are interested in different stories at different times.

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Did Corona Start Cinco de Mayo?

Happy Cinco de Mayo! But what are we actually celebrating besides excellent Mexican fare, Coronas, margaritas, tequila and a big hangover on May 6?

Cinco de Mayo celebrates the legendary Battle of Puebla on May 5, 1862, in which a Mexican force of 4,500 men faced 6,000 well-trained French soldiers. The battle lasted four hours and ended in a victory for the Mexican army under Gen. Ignacio Zaragoza. Along with Mexican Independence Day on Sept. 16, Cinco de Mayo has become a time to celebrate Mexican heritage and culture.

So why is Cinco de Mayo such a big holiday in America?

There is a conspiracy theory that Cinco de Mayo was created by Corona to increase the beer’s U.S. market share. Supposedly a Henieken distributor started a rumor that the FDA found traces of urine in Corona. In order to increase declining sales caused by the rumor, Corona started marketing Cinco de Mayo because it was a day Americans would happily drink Mexican beer.

Of course, there is nothing to confirm Corona started increasing the popularity of Cinco de Mayo; however, I will not argue that American’s like excuses to party. A prime example of this was college campuses the night Obama announced Bin Laden was dead.

However, the increasing interest in Cinco de Mayo probably has something more to do with the growing Hispanic population in the U.S., which marketers have been taking note of for years.

According to the U.S. Census Bureau, the Hispanic population has surpassed 50 million and accounted for more than half of the 27.3-million population increase in the last decade. And the Hispanic population is expected to continue growing. According to the Pew Research Center, the Hispanic population in the U.S will triple by 2050, making up almost a third (29%) of the total U.S. population.

No matter the reason you believe Cinco de Mayo became popular, join in the Mexican heritage and culture festivities and crack open a nice cold Mexican beer.

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Memo to Walmart CEO Mike Duke: Thanks For Nothing.

Recognizing that American consumers are “under renewed economic pressures”, Walmart CEO is confident that his scenario “could work in Walmart’s favor.”

In short, what’s bad for consumers could be good for Walmart. What a lovely and empathetic sentiment.

Mr. Duke, I wish you could be poor enough for one month to know what it feels like to run out of cash at the end of the month, as you so accurately portray the condition of the average Walmart customer. Do you really think that people who don’t have enough money for gas actually have enough money to shop at Walmart?

Maybe you didn’t mean what you said.  Or maybe you didn’t mean it the way it came out.  Or maybe you weren’t thinking clearly considering your audience (attendees of the Barclays Capital Retail & Restaurants Conference on Tuesday).  I understand that you are a businessman and that your priority goals involve sales and profitability, but dude, show a little compassion.

If you really want to attract more customers to Walmart for all their shopping, and you want to ease their financial pressures, install a few Walmart gas pumps that offer a free gallon of gas for every $20 spent on Walmart products.

In America we call that “give and take.”

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Memo to the Greedy Business Owners: Distressed Consumers Need Relief.

The past half decade has been brutal for many – if not most – consumers.  The economy has either cost them their job or denied them pay increases essential to keep up with rising expenses. Meanwhile, taxes continue to increase, the cost of staple goods continues to increase and the value of what little consumers own has plummeted. In the meantime, mother nature has dealt the global population a non-stop smackdown that includes hurricanes, earthquakes, tsunamis, tornadoes, blizzards and droughts that have devastated lives.  Then there are the wars and the oil spills and the Bernie Madoffs of the world.

Nearly 15% of Americans are living below the poverty line.  The number of people in poverty reached its highest level in 51 years. Median annual household income is below $50,000.

Consumers are under daily distress… and they need a break.  Product manufacturers and service providers who can figure out how to ease their pain and minimize their anxiety in thoughtful, sincere and meaningful ways, have a unique opportunity to establish relationships that could last a lifetime.

On the other hand, greedy, thoughtless business leaders – let’s use the NFL owners, players and agents as an example – will reap what they sew. During the 2010 season, the minimum salary for rookies on active NFL rosters was $285,000.  For rookies on practice squads, the minimum salary was $88,000… and these are the lowest salaries. Billions and billions of dollars being fought over in public by greedy, selfish men who could not care less about the consumers who create all that money for them.

Perhaps they are confident that history will repeat itself and fans will come flocking back to support their opulent lifestyles… willing to forgive and forget without consequences.  Maybe.

But I wouldn’t bet on it.

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From Sick Bags to Condoms, Royal Wedding Swag Goes Overboard

Less than 24 hours until the Royal Wedding. But many product manufacturers have been hard at work hoping to get some attention and to cash in on the world’s obsession with Prince William and Kate. You can pretty much find it all from hand sanitizer to refrigerators, tea bags and nail polish.

Here are the most obscure products.

1. GE Refrigerator: This by far has to be the strangest product. Certainly GE was doing this more as a publicity stunt than to generate cash flow. Who would want Prince William and Kate’s engagement picture as a permanent fixture in their kitchen.

2. Prince William and Kate Tea Bags: The Brits are known for their tea, but this is a little over the top with Kate holding money. But if you are waking up at 4 a.m. tomorrow to host a Royal Wedding party, this would be a necessity.

3. Crown Jewels Condoms: According to the website:

To celebrate the engagement of Prince William of Wales to Ms. Catherine Elizabeth Middleton, Crown Jewels Condoms of Distinction has commissioned a unique heritage edition Royal Wedding Souvenir boîte de capotes.

Combining the strength of a Prince with the yielding sensitivity of a Princess-to-be, Crown Jewels condoms promise a royal union of pleasure. Truly a King amongst Condoms.

4. Nail Polish: Butter London nail lacquer in “No More Waity Katie”.

5. Cardboard Cutout: In the event the GE refrigerator wasn’t enough, get a life size cardboard cut out of the couple.  These actually sold out on Amazon with a note that states “We don’t know when or if this item will be back in stock.”  What a shame!

6. Lip Gloss and Hand Sanitizer: “Kissed by a Prince” lip gloss (gold flecked) and “Royal Pucker” hand sanitizer (grape scented) are actually pretty fun.  Get them at your local Bath & Body Works.

7. Royal Wedding Sick Bags: For those of you who are sick of hearing about the Royal Wedding, this one is for you!

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8 Ways to Determine a Blog’s Value

You probably have a good sense for which trade and consumer publications are most influential in your industry and among consumers.  But with blogs, it’s not so cut and dry.

How do you know which blogs to target and which blogs to send product to?  Following are eight ways to evaluate a blog’s reach and influence among your target audiences.

1. Traffic. Some bloggers tell you right on their home page or about page exactly how many daily, weekly and monthly visitors they receive.  If not, or to verify those figures, use a free tool like compete.com or quantcast.com to get a traffic estimate.  Also, review a blogger’s social media extensions (i.e. Facebook and Twitter) to determine how many more people he or she is reaching when they link posts to social media sites.

Just as important as visitors is the number of other sites linking back to the blog.  The more external links a blog has the more credible a blog is.  Visit technorati.com and enter the blog’s URL to find its authority, or number of links directing back to the blog.

2. Page Rank. Use the free page rank checker tool at http://www.prchecker.info/ to determine where Google ranks the blog on a scale from 1-10.  Blogs that fall into the 3-7 range are ranked pretty well.  Most blogs will not achieve a ranking of 8-10, which is reserved for sites like nytimes.coma and google.com.

3. Engagement. Review recent posts to determine if readers are commenting often, and if the blogger is taking the time to respond back.  The value of blog coverage is it has the potential to spark a conversation. A blog that actively engages readers has more potential to make an impact and influence industry trends and opinions, and its readers are more invested.

4. Frequency. The more often a blogger posts, the more often readers are coming back and the more potential your story has to be seen.  It is also very common for new bloggers to lose interest and stop posting all together, but leave their blogs up.  Do not target blogs that have not had a new post in more than a month.

5. Depth. Truly influential bloggers don’t just regurgitate facts and news releases; they offer insight and commentary on the story or issue at hand.  Target bloggers who take the time to write an original post; your story will have a much deeper and longer lasting impact.

6. Visibility. Do a quick search to determine how involved a blogger is within your industry.  Have they penned guest columns or op-eds for influential media, given keynotes or sat on panels at industry trade shows/conference, led or participated in social media events and advocacy? Active bloggers who participate regularly in industry events are perceived as experts and can bring credibility to your brand.

7. Ethics.  Without exception, bloggers should be in clear compliance with recently updated FTC rules and regulations.  (Read our blog post for a more detailed explanation of guidelines that affect bloggers.) Do not waste time or energy on blogs that do not clearly disclose product review/advertising relationships; otherwise you may face legal consequences for a blogger’s unethical behavior.

8. Competitive/Big Brand Presence. Has the blog covered your competitor?  What about well-known national brands?  These companies are targeting this blog for a reason; they see value in securing coverage there.

Need help developing a strategic blogger relations campaign to achieve greater visibility for your product or service? Contact me at kayleigh (at) sweeneypr (dot) com. or 440.333.0001 ext. 105 to get started.

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How Many Followers Does It Take to Screw in a Lightbulb?

We are a nation obsessed with numbers and crowds.  It is all about volume.   How many impressions did you make?  How many unique visitors came to the site?  How many click-thrus did you score? How many followers do you have?  How many Likes do you have?

Funny thing is, as obsessed as we are with numbers when it comes to traditional media, we are not nearly as concerned about the numbers with social media. Why is that?

If we are talking TV, you must not only provide Nielsen and/or Arbitron data that confirms the number of viewers, but those numbers MUST BE HUGE.  Same with radio, same with newspapers, same with magazines.  If you are not reaching hundreds of thousands – or millions – then what’s the point?

Even You Tube is judged by its huge volumes.  No one cares about a video until it reaches the magical one million views mark.  Anything less than that is just a video.

But Twitter and Facebook get a pass.  Why is that?

Maybe the numbers are not all that important.  Instead it is about the connection and the engagement and the dialogue or conversation.  But if that’s true, if it is not about the numbers, then why is everyone so obsessed about increasing their numbers? I was on the Terracyle website the other day (I love this company) and they actually had a link at the top of their home page asking people to friend them.  In high school we called that pathetic.  I mean, who pleads with people to be their friends or worse, bribes them?  And what value do these types of “followers” have?  That’s like driving 10,000 visitors to a website with a misleading PPC ad and getting a 98% bounce rate… not exactly useful.

I’m just  saying.

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Earth Day Promos Put Green Back in Consumers’ Pockets

Earth Day has certainly become more commercial since it was first celebrated on April 1970. Now companies, retailers and associations are all taking part. When done well, an Earth Day promotion can certainly help increase brand awareness and loyalty.

Check out a few Earth Day promotions that are engaging consumers AND putting a few greens back their pockets.

National Parks: Get into the 394 National Parks for free on Earth Day.

Starbucks and Caribou: Get a free basic coffee/tea at both retailers when you bring your own reusable mug.

Origins: Bring an empty cosmetic container to your local store and get a free full-size Origins cleanser.

Office Depot: Bring a used writing utensil for vouchers off new merchandise. The used pencils, pens and markers will be sent to TerraCycle, which will turn them into new office supplies.

Radioshack: Get a chance to win an eco-friendly car. When you trade in and recycle used electronic devices, you’ll be entered into the drawing for an electric Nissan LEAF and receive money off a new product.

Disney Stores: Bring five plastic bags to a local Disney store and get a free usable tote.

Lowe’s: Is giving away a million trees.

What is your company doing to support Earth Day? Spread the word and share your campaign/promotion in the comments section.

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5 People You Need to Follow on Twitter – NOW!

With all the talk and advice out there on what companies should be posting on Twitter, get back to the roots of social media and start by listening.  Following are five categories of people that will give you the most insight on what you should be communicating about on Twitter and in other social media channels.

1. Trade Media. Many publications have branded Twitter accounts dedicated to disseminating breaking news.  Pick the top outlets covering your industry and pay attention to what they tweet to get insight on current events and trends.  Use this information to develop relevant content for the media and your social media sites.

2. Employees. Employees dealing daily with customers, vendors, co-workers and entrenched in industry news can provide first-hand knowledge about the small details that make your business tick.  Also, you’ll want to ensure employees are following any company social media guidelines and not sharing trade secrets.

3. Competitors. Whether or nor they are doing a good job on Twitter, you need to know how and what your competitors are communicating.  Follow competitors to study their Twitter strategy, and then track correlating changes in their Twitter followers, Facebook fans, website traffic (compete.com is free) and media coverage to determine what works and what doesn’t.  Learn from someone else’s mistakes, and improve on their successful strategies.

4. Customers. Finding your customers on Twitter may not be as straightforward as identifying a media outlet or competitor.  But you can use Twitter search and other key word tracking tools to identify the most frequent users of your products and services.

Also, you can import email addresses from your customer database and have Twitter do the work finding their Twitter names for you, or ask customers for their Twitter handle when appropriate.  The key is to listen to what they are saying beyond commenting on your company.  Find out what is important to them and use that information to drive new product development, contests, customer rewards programs, etc.  And when they ask you a question, compliment you or even complain… respond.

5. Industry Experts. This can include leading journalists, industry bloggers, well-known professionals and self-proclaimed experts in your industry.  Start by casting a wide net, but then trim the list down to a few who provide the most insightful commentary and who share the most detailed and current industry information.

These are people who already know how to generate compelling conversation. Study their technique and then use your own expertise to start a conversation or provide a different viewpoint on one that is in full swing.

Need help developing your social media strategy?  Contact me at kayleigh at sweeneypr dot com or 440.333.0001 ext. 105.

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You Don’t Need a New Product to Get Media Coverage: 6 Ways to Get Existing Products in the News

Media are always on the hunt for new products they know readers will love; and some will even refuse to cover anything other than brand new products from a strict “product review” perspective.  But just because your company is not launching a new product this year is no excuse to not reach out to media and get your fair share of media coverage.

Following are six strategies to get coverage for your product, no matter how old or new it is.

1. Dial into a new or resurfacing trend.  Do a bit of research and identify a hot trend consumer and media are already talking about. Find a way to tie your existing product into the story.

2. Take a seasonal approach.  Do you notice a spike in sales or website traffic during a specific time of year?  Pitch your product as a solution for a specific need during a holiday, special event or seasonal change. Not sure exactly where your product fits? Check out this detailed listing of daily, weekly and monthly holidays from national car care to grilled cheese month: http://www.brownielocks.com/

3. Use customer feedback to identify new uses for your product. Document customer testimonials and consider issuing a brief survey polling customers on their favorite way to use your product.  Then, package the most unusual and ingenious uses into a pitch to educate media and readers about more ways they can put your product to work.

4. Share advice. Provide a list of tips and inside advice on a topic related to your brand or product, and ensure at least one tip offers your product as a solution.  Have an all purpose cleaner?  Provide tips for preventing and cleaning up the toughest household messes. The stranger and stickier, the better.

5. Align with a cause. If you have the budget to make a sizeable donation or produce specialty product packaging in support of a charitable cause, this is something you can promote to media.  Otherwise, use your product as a means to bring attention to a cause you are passionate about.  For example, a company that produces a yoga product can educate media on the health benefits of yoga and how easy it is for anyone to try.

6. Pose a challenge. Does your product always outperform a leading competitor, or does it just do something you have to see to believe?  Get media excited by posing a challenge and offering them the chance to participate using your product – make sure you provide a product sample if they accept.

Need help securing media coverage for your company or products? Contact me at kayleigh at sweeneypr dot com or 440.333.0001 ext. 105.

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First Lady’s “Joining Forces” Campaign Propaganda or Sincere Outreach?

I had the opportunity to attend the “Joining Forces” campaign spearheaded by the First Lady and Dr. Jill Biden at Camp Lejeune. Joining Forces is a new national initiative that mobilizes all sectors of society (from neighbors to schools and businesses) to give our service members and their families the opportunities and support they have earned.

I was a little leery going into it that this was basically a dog and pony show to get military family support for the Obama camp, but didn’t want to pass up an opportunity to see the First Lady. As we

crowded into a gym full of Marines and other family members and patiently waited more than 2.5 hours for the event to start, I contemplated if I was actually going to get more out of this than a few pictures of Michelle Obama.

Having a son in the service, Dr. Jill Biden was immediately able to make a connection with the crowd, understanding first hand how difficult it is when a loved one is deployed.

But Michelle Obama really surprised me. Having never experienced the emotional rollercoaster of deployment, she was able to relate to the crowd and sincerely articulate why this campaign is so important. Her passion for the campaign and for us present was truly evident.

In fact, there are already programs in motion that provided credibility for the campaign:

• The Chamber of Commerce will hold hiring fairs for veterans and military spouses in 100 communities over the next year.

• Indeed.com is launching Indeed Military, an online service to help military families find work.

• Best Buy’s Geek Squad will host seminars at 17 military installations on staying connected with deployed family members through technology.

• Wal-Mart and Sam’s Club will guarantee a job at a new location for existing employees who must move because a military spouse is transferred.

• The YMCA and other partners will provide free summer camp for thousands of military children and families in 35 states this summer.

• Educational groups will bring to high schools with a high percentage of military families more Advanced Placement classes and courses in science, technology, engineering and math.

Having been through 6 deployments myself, it became clear that this wasn’t just some smoke and mirrors campaign, but something tangible that hopefully military family members from around the country will experience some positive difference.

And what I loved best about it (as with any good marketing campaign), was there was a clear call to action. Support our military members and support their families. From a simple thank you to a military member or their family to organizing local appreciation events to getting businesses involved, everyone can do something.

You can learn more about the campaign at JoiningForces.gov.

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Low Prices. Every Day. On Everything. Indeed.

What does Walmart suddenly know that no one else seems to know?  At a time when traditional retail sales are struggling to even stay in the shadows of online sales, Walmart has decided to increase its base of SKUs with more than 8,500 products it had previously removed from its already cluttered and overstocked shelves.

One might rightly ask: What’s up with that?  Does Walmart suddenly care about its customers?  I doubt it; this is the same retailer who maintains 30 checkout aisles in every store but only opens four at a time just to remind customers who is in charge.  No, let’s be clear, Walmart hasn’t cared about customers since Sam Walton crossed over in 1992.  And even he saw customers pretty much the same way P.T. Barnum saw them.

And that is just fine.  People and their companies have the right to generate revenue and make profits, just as consumers have the right to avoid them or willingly hand over their hard-earned incomes. We are a free market economy… sell what you want, buy what you want.

But I have a bad feeling about this new Walmart move.  I think they finally realized (or accepted) who their primary demographic is and they are now pulling out all the stops to get them back in their stores before it is all over.  I think they now know that older Americans who don’t shop online and need somewhere to go during the day are a prime target.  I think they know that middle and lower income families who have yet to embrace online shopping are a prime target.  I think they know that a huge assortment of consumers looking for deals on things they simply can not or will not purchase online – everything from cotton balls and laundry baskets to cereal and spaghetti sauce – are a prime target.  That’s a pretty diversified audience requiring a pretty diversified product line.  And it sounds a little more like Sam’s Club or Costco than Walmart.

Then again, everybody loves a circus.  So, maybe Walmart really does know something that no one else knows.

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12 Tips for Planning Trade Show Activities and Budgets

Exhibiting at key industry trade shows can be a very effective marketing strategy.  However, trade shows require more than just a booth and booth space. Following are 12 considerations when planning and budgeting for trade shows.

1. Trade show strategy: It is key to develop a strategic plan that identifies pre-, at- and post-show marketing, measurable goals, positioning, messaging and budgets.  Do you have staff internally who can mange this or do you need external support?

2. Management: Someone (either internally or externally) will need to manage and coordinate every aspect of the trade show strategy from making the exhibit space deposit to determining post-show booth storage.

3. Exhibit space: Exhibit space costs differ by show and of course by the amount of booth space you want.  Also, check to see what else the booth space includes.  For example, does it include carpeting and drayage?

4. Booth: Will you rent, purchase or build your own booth?  Who will design the actual booth messaging and graphics?  Also, plan for the details including booth and equipment shipping, drayage, graphics, signage, furniture (tables, chairs, counters, screens), literature racks, free-standing kiosks, lighting, audio-visual, computers and other technology on site, designated lead retrieval, floral arrangements, etc.

5. Manage set up: Determine the labor required to set up your booth.  Will you need utilities, electric/compressed air/gas, carpet, cleaning services, water/plumbing, rigging, special effects or security?

6. Booth staffing: Which personnel will run your booth?  Decide now and plan airfare, hotel, local transportation and budgets for food and other expenses early to secure the best rates.

7. Pre-show promotion: What per-show promotions will you do to increase foot traffic to your booth?  If you conduct direct marketing, you’ll need to account for invitations, customer/prospect database and postage.  Do you plan to conduct pre-show publicity, or advertising?

8. Show/booth promotion:  How will you generate excitement and activity at your booth?  Booth giveaways, demonstrations, a hospitality suite/booth, literature, show sponsorships, interactive video?

9. Special events and speaking engagements: Most trade shows put out a call for speakers or presentation months in advance.  Review the opportunities available; if you have an interesting expert or a great case study to share, consider applying to speak.  Also, trade shows typically offer sponsorships that might range from being a show sponsor to sponsoring recycling bins or water coolers.  Or, do you plan to conduct booth demonstrations, press conferences or presentations at your booth?

10. Deconstruction and storage: Account for booth deconstruction, drayage, shipping and booth storage.

11. Post-show promotion. How do you plan to conduct follow up with existing customers, prospects and media who expressed interest during the show?  Will you use telemarketing, email marketing or direct mail to encourage sales?

12. ROI analysis. Document your results and compare against your strategic plan.  Did you meet your goals?  What results did the show yield?  Was the cost worth the investment?

Need help planning for your next trade show?  Contact kayleigh (at) sweeneypr (dot) com or 440.333.001 ext. 105 to get started.

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Glagla, The Original Ventilated Shoe

If this headline makes you wonder why you need the “original ventilated shoe”, you are not alone.

While I do have a pair of Glagla shoes, I didn’t purchase them because they were ventilated. Instead, my husband and I were recently on a cruise and one of the stops was St. Thomas. Known for its shopping, we took to the streets and stopped in a small art shop. Right in the middle of the store was a Glagla shoe rack.

The only reason it caught my attention was because the nice sales associate started telling me about these shoes. Rather than focusing on the ventilated benefit, she was promoting how the shoes were so light, comfortable and versatile. You could even wear them in the water; perfect for walks on the beach. This immediately got my attention along with the fun shoe colors, and I was sold.

It wasn’t until we got home and I did some additional research that I saw Glagla was marketing them as the “original ventilated shoe”. Who sets out to purchase walking shoes and says they want a ventilated shoe? Maybe Glagla knows something I don’t or Europeans like ventilated shoes (Glagla is in Paris, France).

Either way there are many more benefits to Glagla shoes that would create more interest among consumers. The fact that they are lightweight is a key selling feature. And considering you need to keep your airline luggage under 50lbs to eliminate extra fees, Glagla shoes are perfect for travel! Also, the ventilation keeps your feet cooler than regular shoes, making them perfect for hiking and walking in hot weather.

I just hate to see Glagla falling short because I think the shoes are pretty cool! Check them out here: http://www.glaglaparis.com/

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The Difference Between Being Socially Connected and Senselessly Connected

I had lots of heroes growing up. Edward R. Murrow was one of them. And I am reminded of something he was once quoted as saying: “Just because your voice reaches halfway around the world doesn’t mean you are wiser than when it reached only to the end of the bar.”

Likewise, just because you have 50 or 500 or even 5000 followers on your Twitter account does not mean you are socially connected.  Let’s be honest, if you closed your eyes you probably couldn’t name 10 of them. And that’s fine.

And just because 25 or 250 or 250,000 people have “liked” you on your Facebook page doesn’t mean your observations are any more or less important than when no one “liked” you. As an example, 245,000 people “like” the Aflac duck, but as we all know, he isn’t real. In fact, he doesn’t even have a voice right now.

The last time I checked, Lady Gaga had nearly 10 million followers.  Do any of these 10 million people actually believe they are somehow meaningfully connected to Lady Gaga? And do you think she actually reads the tweets of the more than 140,000 people she follows?  This is senseless, not social.

Anyway, this past weekend I was debating via Twitter with one of my most highly respected friends whether it is necessary for reporters/journalists to interact via social media in order to remain relevant.  And although we agreed to disagree on our beliefs, I think he – and Edward R. Murrow – would acknowledge that if you have something useful to say to someone who is actually listening, then being socially connected is valuable.  Anything else is senseless.  The numbers are not nearly as important as the nature of the relationships.

Good night, and good luck.

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The Biggest Challenge Facing Marketing Today?

I have been participating in a personal social media experiment this week to measure the networking value of LinkedIn.

I picked an interesting topic in the eMarketing Association Network: “Can you use ONE WORD to describe the biggest challenge facing today’s Marketing?”

So far, there have been more than 320 comments – mostly of the “one word” variety.  In and of itself, this is pretty scary.  Do people in our industry actually believe you can sum up the single biggest challenge we face with one word? Yikes.

Anyway, whenever possible, I commented on other people’s comments to initiate dialogue or reactions, but with limited results.  However, I did notice that a handful of the participants in this “discussion” were pushing to take the conversation to a  higher level;  this gives me hope.

Unfortunately, most seemed content to conjure up and spit out creative words, like this were an online game… Angry Birds or Bejeweled, as it were. And for me, that is the ultimate problem with LinkedIn and Twitter and Facebook as business tools. A lot of people are spending a lot of time talking about a lot of things that just are not that important.

When I was a kid and would chatter on and on with my dad, he would often tell me this:  “Words are cheap, Jimmy.  Show me.”

Or if you prefer the advice of Elvis, “A little less conversation, a little more action.”

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Abercrombie & Fitch Has No Shame

I was just thinking the other day about Abercrombie. What use to be a big name in clothing for tweens and teens seems to have fallen by the wayside. I considered the fact that I was just too old to care about the brand, but then the news report on Abercrombie selling push-up bikinis for 7-year-olds confirmed my thinking.

In my opinion Abercrombie felt they were falling off the map and needed a publicity stunt to get their brand back in the news. The company has never been afraid of controversy, using half dressed models at their storefronts and in catalogs.

The news has broke about the retailer’s push-up bikinis and parents are appalled. Exactly what the retailer was probably hoping for as its target audience’s, tweens/teens, natural tendency is to rebel and do the opposite of what their parents say.

Abercrombie’s response to this attention was simply “We’ve re-categorized the Ashley swimsuit as padded. We agree with those who say it is best ‘suited’ for girls age 12 and older.” This certainly isn’t an apology, but rather appears a very calculated action. After all you can clean up a pig, put a ribbon on its tail, spray it with perfume, but it is still a pig!

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5 Questions You Should Never Ask a Journalist

Every relationship with a journalist is unique and specific to his or her preferences.  However, no matter the situation, there are certain questions you should NEVER ask media.  But that does not mean you can’t get your message across.  It is all about learning how to say it better.

1. Did you get my news release?

Aside from the fact that this question does nothing but waste media’s time, it could turn out even worse when you get only a simple yes or no response.  Just because a journalist confirms he or she received your news release there is no guarantee he or she will cover your story.

Instead try:  We recently sent you a news release announcing [XYZ company did something newsworthy] and wanted to see if this type of news is of interest to your publication. This does two things:  It provides an opportunity to confirm the journalist received your news and gives you a chance to find out if the journalist is interested in pursuing the story.

2. Since you will not cover my story can I speak with your editor or another journalist?

Even if you have an interesting and excellent story to share, the changing nature of the media business makes it difficult to reach the correct contact 100 percent of the time.  If you feel your story is important or has another angle, do not give up, but don’t be rude to the person you first made contact with.

Instead try:  Thank you for your feedback.  Do you know of anyone else at your publication/station who might have an interest in this story? Not only does this establish you as a resource for future communications, but when you contact the new journalist, you can open with a referral from one of their co-workers.

3.  Will you write a feature article about my product/service/company?  When?

Unless you are launching the next generation iPhone, a journalist needs a relevant and timely context for your company’s story.

Instead try: We noticed several recent articles in your publication focusing on XYZ trend.  Our company president can offer excellent insight as to how that trend is affecting the market and how specifically our company is reacting.  Would you be interested in setting up an interview to learn more? This lets journalist know you are familiar with what they write, understand what is important to their readers and your company can add something new to the story.  Once the interview is scheduled, it is your spokesperson’s job to communicate a compelling story about the company.

4. Can I review that article before it goes to print?

Some media will offer the opportunity to review articles or quotes for accuracy.  If you get the chance, always take it and offer feedback only on content/accuracy – not the journalist’s writing style. However, keep in mind that media coverage is not the same as a paid ad and no one has the right to ask to review and correct a journalist’s work before it is published except the editor.

Instead: Prepare your message in advance and ensure accuracy. If it is a phone interview, develop talking points and keep them in front of you during the interview.  For simple news announcements, triple check news releases and pitch letters for accuracy before distributing to media.

5. Can I get a copy of the story you wrote?

It’s a reporter’s job to write the story, not mail it to you.

Instead try: We are very excited to see the article you wrote.  Can you tell me what issue you anticipate it will appear in so we can pick up a few copies? Often when you approach the question this way, a reporter will offer to send you several copies of the magazine directly or introduce you to a circulation manager who can do the same.

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Maximizing National Television Coverage

Our product is going to be featured on a national DIY show. How can we ensure we maximize this opportunity?

Getting national TV coverage is a major accomplishment and using that coverage to further your product’s credibility is an excellent strategy for continuing to maximize the opportunity.

There are a number of ways to take further advantage of the TV coverage.

1. If the segment hasn’t aired yet, ensure you get proper credit during the show. Ask if the DIY network will mention the website address, include the logo, show product packaging, etc. Sometimes networks have specific guidelines on what they can and cannot do. Therefore, talk with the producer to find out what you can do.

Keep in mind that working with a television show compared to media is very different.  Television shows/networks typically do not follow the same guidelines journalists do.  For example, journalists do not accept product over a specific dollar amount, they have to deliver a balanced story, etc.

2. Ask the producer if you can get a video clip of the segment. If not, you can typically get a clip of the segment from a video monitoring company. Once you get the video clip include it on your website and post it to your YouTube channel, as well as distribute it to retail buyers, non-competitive media, your email database, and use it at trade shows.

3. Include a tag on your home page with the show’s logo and a date of the airing.

4. Tweet and post Facebook messages about your product being featured on the television show. Break up the messages into different posts throughout the process. For example, today the DIY network is filming our product for a June [show name] episode.

5. If you are on set for the shoot, take photos and post those on your website, Twitter and Facebook pages.

6. Ask while you are on set if they know any of the other producers at the DIY network who might also be interested your product. Get their name and contact information.

7. Let the producer of the show know about additional products you manufacturer that might be of interest. It is possible they would consider those for a future segment.

8. Write and distribute a news release following the airing of the show with a clip of the segment.

The benefits of national television coverage include your product achieves credibility with a third-party, you gain product awareness and continue building the brand of your company/product. So the more you can maximize the coverage, the more benefits you will achieve.

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Rubbermaid Nails Problem Based Marketing with Easy Find Lids Launch

Problem based marketing is a very effective way of selling products to customers. This strategy involves knowing the problem your customer/prospect has, introducing a solution and effectively communicating that solution with your customers/prospects.

This seems like a simple marketing 101 strategy that almost doesn’t deserve a blog post, yet so many times the message falls flat. This can occur for a number of reasons, including: the problem is not clearly communicated, the customer/prospect doesn’t really see value in solving the problem or the solution doesn’t solve the problem in the customer/prospects’ minds.

Just this morning I came across Rubbermaid’s new Easy Find Lids, which is a great example of problem based marketing. Last night when packing lunches, I was fumbling around in my cabinet trying to find the lids to different size containers. No matter how organized I think I am, this is a nightly occurrence when putting away dinner leftovers and packing lunches.

So when I saw the name of Rubbermaid’s new product “Easy Find Lids” in a news article it caught my attention. I then went to Rubbermaid’s website to learn more. In just a few short sentences I was immediately sold.

“Tired of digging around for lids? Then the Easy Find Lids storage system is for you. Its lids snap to each other and to the container bases so you can find the right lid, right now.”

It seems like the message was specifically created for me and I will certainly be looking for the product next time I’m at the store. The Rubbermaid Easy Finds Lids is a great example of how knowing and understanding your customer/prospects and positioning products in a way that truly delivers solutions can help sell more products/services.

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Why Ron Rezek Rocks… And I Am a Fan.

Look at this guy; even he knows he is cool.

This is the face of American entrepreneurialism at its very best.

Ron Rezek is an industrial design rock star. Perhaps best known for his contemporary light fixtures and ceiling fans, the likes of which make you weak in the knees.  Like all great entrepreneurs – American and otherwise – Ron Rezek set no boundaries for himself.

While still a grad student at UCLA in 1970, he designed a lifeguard rescue device that is still in use today.   He then turned his attention to decorative light fixtures and later started in on the ceiling fans.  His designs broke barriers and offered relevance for commercial and residential applications alike. He earned degrees and took chances and won awards.

Best of all, rock star Ron Rezek didn’t just design stuff, he made stuff.  He held patents for design and mechanical innovations. He created businesses and made them flourish… companies like Ron Rezek Lighting and The Modern Fan Co. and the Period Arts Fan Co.

You perhaps never heard of Ron Rezek, but you likely read about him or saw his work – in movies or on TV shows or in books and magazines – and you just didn’t know it.

Ron Rezek is the stuff of modern legend.  He is a 21st century cowboy. And he is still riding tall in the saddle (or maybe he is riding a wave on his surfboard)… Either way, he is making our world a much cooler place.

Thank you Ron… you rock.

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